Andrii Pavlenko

Experience

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  MO PNIEI

  Jan 1994 - Sept 1995

  Telecommunication Network Engineer

  Duties and ResponsibilitiesParticipated in installation and maintenance of the countrywide X.25 telecommunication network for the Central Bank of Russian Federation. AccomplishmentsInstalled X.25 networks (X.25 routers and PADs manufactured by OST company) in 2 regions of the country. In 40 regions installed cryptographic software for encryption data flows over installed network.

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  Klondike Electronics

  Oct 1995 - Jan 1997

  Network System Engineer

  Duties and Responsibilities • Coordinated and assisted in the company's project of e-shop development. • Participated in development and roll out of the projects of building mid to large size information systems, including LAN architecture design, development of the proper software solutions (network operation systems, collaboration and messaging systems, business applications etc.) • Maintained operation of company's web site based on the Novell Border Manager and Linux Apache. • System administrator of the company's LAN. Accomplishments • Created company's web-site with e-shop functionality. • Designed and implemented several network projects. • Wrote articles in computer press on the latest Novell software technologies. Mostrar menos

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  Forward Technologies

  Jan 1998 - Jan 2001

  System Engineer

  Duties and Responsibilities • Team leader role in the internal project of development on-line sales support system. • System administrator for company IT infrastructure. • Automation of routine DBA procedures • Support of leased secured internet access Accomplishments • Designed and developed electronic system for on-line technical and sales support of PC Servers manufactured by the company. • After setting developed system into operation sales increased up to 100%. • Provided secured Internet access to corporate network using Novell Border Manager. • Established company standard for technical and sales support. Mostrar menos

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  ULYS Systems

  Jun 2003 - May 2005

  System engineer (information security)

  Duties and Responsibilities: • Creating company strategy, procedures and services to offer on the market information security services. • Participation in the information security projects, different IT services implementation (Novell, Microsoft, CA, Symantec etc.)Accomplishments: • Finished several information security projects for private companies and government agencies. • Developed company strategy of providing services in the field of information security. Mostrar menos

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  Relacom

  May 2005 - Jun 2007

  IT/IS Manager at Relacom Ukraine

  Duties and Responsibilities: • Coordinating of work of national IT team in 4 regional offices. • Company IT services support and maintenance. • As a member of international IT team participation in IT projects. • Participation in discussion, development and implementation of IT related policies and guidelines. • Providing and controlling of IT service helpdesk job. • Controlling of capitals and expenses. • Work with vendor and suppliers. Accomplishments: • Established IT infrastructure for the company with 4 regional offices as a part of multinational environment. • Implemented IT policies and standards. • Coordinated IT services support job in accordance with corporate policy requirements. • Provided required optimization of IT services for the national business needs and procedures. Mostrar menos

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  Arterium

  Jul 2007 - Jan 2008

  Head of IT Service Desk and IT Development

  Duties and Responsibilities: • Providing and controlling of IT helpdesk service (6 subordinate engineers). • Company IT services support and maintenance. • Participation in IT projects of infrastructure development. • Development and implementation of IT related policies and guidelines. • Controlling of capitals and expenses. • Work with vendor and suppliers.Accomplishments: • Developed scope of corporation IT policies and procedures. • Fulfilled project of implementing Wi-Fi technologies for corporation head office. • Implemented corporate automated Help Desk system. Mostrar menos

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  ING

  Feb 2008 - Jul 2009

  Head of Infrastructure Service Department Retail IT Division

  Duties and Responsibilities:• Managing IT infrastructure,• Managing of external vendor relationship,• Supporting and developing of IT Disaster Recovery,• Project Management,• IT Staff managementAccomplishments:• Actively participated in successful project of retail bank launch by building of IT infrastructure services.• Managed process of retail offices IT infrastructure roll-out • Built reserve data center, developed and tested disaster recovery and BCP strategy.• Created Infrastructure services, Service Desk and Operations support teams.• Participated in development of processes and procedures for retail bank IT operations. Mostrar menos

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  BSkyB

  Jul 2009 - Jan 2014

  Manager of Service Management Centre

  I was acting as Operations Manager responsible for local multi-functional team in Kyiv. The team was a part of cross country (4 locations) Infrastructure Operations Support group looking after customer business critical services 24/7. In this role I lead a team made up of approximately 45 people. Inside the team we head following areas of support: * UNIX * Oracle DBA * Dev Ops * Windows platform technologies * Virtual Infrastructure * Monitoring, Build Services * IS Security * Software Testing * Software Compliance Supported piece of infrastructure had 4000 physical and 5000 virtual servers. Key Responsibilities:* Acting as management interface between customer and local team * Staffing, team development, mentoring and motivation * Resource management * Developing and implementations of agreed with customer support processes and policies * Metrics and reporting * Required budgeting and financial processing Mostrar menos

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  GlobalLogic

  Jul 2009 - Jan 2014

  Senior Delivery Manager
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  Infopulse

  Jan 2014 - Jan 2018

  Senior Delivery Manager

  I was acting as an Operations Manager responsible for the local multi-functional technical team located in Kyiv. The team was a part of remote customer Infrastructure Operations Support. I lead a team made up of approximately 20 people.In the role of internal IT Support the team is looking after about 9000 clients spread over 20 different countries and complex IT infrastructure mixed from on premise and cloud services.* Acting as management interface between the customer and the local team* Staffing, team development, mentoring and motivation* Resource management* Developing and implementations of agreed with customer support processes and policies* Metrics and reportingResponsibilities are L3 and L2 Operational Support, Process development, Infrastructure Services Support, Microsoft platforms and solutions, O365, MS SQL DB, VMware, Citrix, Networking, SAN/NAS and Backups, Linux, Antivirus. Mostrar menos

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  Customertimes Corp

  Jan 2019 - Jan 2020

  Delivery Manager
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  DataCamp

  Mar 2019 - Jan 2019

  Project Instructor

  Data Science Online Project Instructor.You can see an example of my work at https://www.datacamp.com/projects/727

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  Iternational Emerging Technologies Company

  Oct 2020 - Nov 2021

  IT Support Team Lead

  • Provided technical operations management for user support and workplace services. • Maintained ServiceDesk function for all end user requests. • Provided asset and software management. • Implemented corporate mail system migration from on-premise infrastructure to Microsoft 365. • Managed team members, monitored individual performance, feedbacks and KPIs.

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  EPAM Systems

  Nov 2021 - Nov 2023

  Service Delivery Manager