Viet Nguyen

Experience

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  Children's Hospital New Orleans

  Aug 2017 - Dec 2017

  Pharmacy Intern

  • Utilized pharmacy computer systems to enter patient and prescription data• Worked under pharmacists' supervision to adjust and optimize infants' medical therapy• Collaborated with hospital's doctors and nurses in thorough discussions to review adjustments made to infants' medical therapy

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  St. Bernard Senior Citizen Center

  Jan 2018 - May 2018

  Pharmacy Intern

  • Teamed up with other pharmacy students to educate senior patients on best pharmacy practices such as: when to take their medicine, what form the medicine should be in, what to avoid when taking certain medicine, etc. • Build communication and teamwork skills through the team and through interactions with senior patients• Contacted senior patients' healthcare providers in order to optimize and adjust their medical therapy, while also help organizing transportation and payment methods for the patients Show less

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  Alice Bernie Elementary School

  Aug 2018 - Dec 2018

  Pharmacy Intern/Health Educator

  • Developed positive relationships with children to foster a sense of safety, trust, and belonging• Worked with other pharmacy students as a team to create a welcoming educational environment for children• Educate and demonstrate healthier lifestyle habits for children (exercise routines, diet changes, getting more active) through the use of PowerPoint presentations and posters

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  Winn-Dixie

  Jan 2019 - May 2019

  Pharmacy Intern

  • Utilized pharmacy computer systems to enter patient and prescription data• Efficiently operated the pharmacy computer system to process patient orders and maintain inventory records• Provided technical assistance (filling pills, taking calls, handling drive-through) to pharmacists, pharmacy technicians, and other healthcare professionals

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  Walgreen's; Ochsner; Veterans Affairs Pharmacy; Tulane University Pharmacy

  Jun 2020 - May 2021

  Pharmacy Intern

  • Utilized pharmacy computer systems to enter patient and prescription data• Dispensed prescription medications and provided patient counseling, in-person and over the phone, on proper medication use, dosage, potential side effects, and interactions• Communicated with patients, nurses, and doctors with respect to their health literacy level in order to provide the best possible outcome for patients• Collaborated with healthcare providers to review patients' medication regimens, identify potential issues, and recommend adjustments to optimize therapy outcomes• Partook in pharmacy disaster planning and response exercises, ensuring availability of essential medications for high-priority patients during emergencies• Participated in maintaining compliance with pharmacy laws, regulations, and standards, including controlled substance monitoring and documentation• Efficiently operated the pharmacy computer system to process patient orders and maintain inventory records• Provided technical assistance to pharmacists, pharmacy technicians, and other healthcare professionals• Perform sensitive and critical tasks, such as: administering Covid-19 vaccines, optimizing medical therapies for patients in ICU and in chemotherapy Show less

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  3D Diamond Nails

  Aug 2020 - Oct 2023

  IT Support/Customer Service

  • Provide excellent communication with customers in-person, over the phone, and on social media platforms in order to understand and fulfill client preferences and expectations• Enhance and maintain customer relationships through great customer service• Collaborate with coworkers to produce a positive work environment through English-Vietnamese translations, organizing work schedules, and settling disputes• Set up necessary technology to enhance the nail salon i.e security cameras, alarm systems, wifi, phones, etc.• Analyzed customer feedback to identify trends and develop strategies to improve customer service• Established a customer reward program that increased customer engagement and loyalty Show less