Gideon Gachema

Experience

• 

  Standard Chartered Bank

  Jan 2008 - Feb 2009

  Sales rep

  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.• Helped resolve client problems quickly with superior customer service by on-boarding them to digital banking.• Devised and implemented product strategies for filling market gaps and driving consistent sales.• Fostered close-nit partnerships with customers to uncover and meet specific goals.• Communicated with customers to understand needs and recommend appropriate solutions.• Pursued minimum of 300 new leads each month. Show less

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  Barclays

  Feb 2010 - Jan 2019

  Sales Executive

  Management of Loan processes in Retail sector of the bankCheckoff management for retail clients.Closing sales for Barclays products;personal loans,mortgages,credit cards,accounts , Asset finance.

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  Absa Group

  Jan 2019 - Nov 2021

  Relationship Officer

  • Grew liability portfolio with over 50% from Kes 300M to 450M.• Signed new partnerships with companies such as Oxford university Press E.A, Brackenhurst hotel, printing service limited which brought in sales totaling to Kes 100 M, opened over 200 accounts, sold over 70 credit cards giving an income of over 10M YoY.• Engage top 200 customer on the branches portfolio and cross sell banks products to them this helped to grow branch revenue from Kes 1.5B to 2B moving from position 21 to 9 in 2019.• Processed and recommended extension or decline of loan facilities to customer’s dependent on their credit performance.• Compiled database of loan applicants, credit histories corporate financial statement and other relevant financials to assist in solutioning customers.• Assisted risk team review complex loan applications by supporting via dispensation or recommendation. Show less

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  Absa Bank Kenya

  Nov 2021 - Mar 2023

  • On boarded corporate such as SAP East Africa, Tetrapak Ltd, Hotpoint K ltd, Oracle systems all valued at a total of USD 1Billion for retail and corporate business with Absa.• Opening the frontiers gave time for Relationship managers in premier banking to deepen relationship by improving their NPS score to over 85% from average of 60% YoY.• Supported other segments of the bank (AWB, Corporate banking, business banking and wealth management) in solutioning the customers both individually or as an institution through ecosystem approach.• Through business development and working with marketing team, have been able to improve penetration and presence of Absa bank in different companies from 9.3% previously to 37% form value of business reported from the companies standing at over Kes 200M in liability, Kes 1.5 in asset (Loans) credit card standing at over 50 etc.• Tracking of sales performance in this companies by getting data from both premier, branch network and other segments of the bank to enable achievement of ROI to target tune of Kes 5Billion in short/middle term plan.• Doing daily competitor analysis in premier proposition product so that I keep improving Premier banking as to go private banking in Kenya.• Closely working with product, risk and Absa@work team to develop financial models that will solution Premier banking which include investment and wealth solution. Show less • Continuous recruitment of premier customer to achieve 15000 clients in 2025 from current 9000.• Client relationship management and offering financial and investment advisory as an expert• Managing liability book and portfolio of Kes 1.5B, by helping customer invest in financial markets such as Treasury bond, infrastructural bond, term deposits, unit trusts etc.• Drive increased assets balance sheet per customer, liability balance sheet through continuous engagement.• Processing customer instructions.• Drive cross-selling to customers for all bank products both in retail and corporate or business banking.• Attend appointments on behalf of the relationship manager and ensure CLM involvement with the team designated for this support. Show less

  • Business Development Manager-Premier Banking, CIM

    Feb 2022 - Mar 2023

  • Assistant Relationship Manager-Premier Banking

    Nov 2021 - Mar 2022
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  Absa Group

  Mar 2023 - now

  SME Relationship Manager

  • Enhance relationship with in business banking platform.• Manage and solution customers to grow their business-currently handling clients with 50M>turnover and above• Solution businesses with digital platforms as a one stop shop.• offer financial solutions such as Tradelines, Local credits, STLs, Secured facilities, Ecosystem circle, BGIs, credit papers etc.• Grow balance sheet annually with between 15-20% growth to 1.5B on my portfolio.• Insure businesses with ALAK insurance propositions.• Responsible of growing customers in my portfolio from SMEs to MSMEs to Commercial customers.• Play an advisory role to customers on areas of investment such as financial assets (IFB/Unit trusts/Endowment fund/Bonds and offshore investment.• overseeing customer satisfaction under NPS scores. Show less