
Manuel Macabunga, PMP/PMI-ACP/Certified Scrum Master

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About me
Business Analyst (Cleared) • ServiceNow Padawan, Certified Sys Admin, Certified Implementation Specialist - ITSM • Agile Project Manager • PMP + PMI-ACP • Certified Scrum Master • Transformational Leader • USAF Veteran
Education

Community College of the Air Force
-Associates of Applied Science (AAS) Medical Laboratory Technology
National Louis University
2007 - 2014Bachelor of Science (BS) Management Information Systems, General
Golden Gate University
2025 - 2027Master of Business Administration - MBA Project Management
Community College of the Air Force
2019 - 2020Associate of Applied Science (AAS) Human Resources Management
Experience

United States Air Force
Jan 2002 - Jul 2024Managed 1.2K+ personnel across 8 military organizations in administrative and personnel-related functions including training, professional development, community outreach, and operational logistics• Developed personnel programs for 250+ civil engineering professionals from 30 unique trades and linked Guam community resources to the first-ever Expeditionary Civil Engineer Group in PACAF powering international engagements with 6 nation partners and rebuilding of U.S. strategic assets across the Micronesian islands• Advised executive leadership on HR, Personnel Development, and Talent Management department operations, providing recommendations to ensure appropriate staffing and training for 800 employees • Authored 2023 Human Resilience Program for 350 aviation maintenance professionals and designed leadership course for 23 senior managers• Developed and facilitated training curriculum for 62 talent acquisition professionals to support the ongoing recruitment and growth goals across the DoD • Directed all logistics operations and budget administration up to $800K for 50 US Air Force recruiting offices covering the Northern California region • Collaborated with external partners to develop a Project Management training platform, successfully training 90+ students and resulting in 34 new PMP certifications• Coordinated and executed pandemic response plan for 31 organizations affecting 45K military personnel and families, following CDC guidelines with 100% accuracy Show less Directed clinical laboratory operations for 45 medical professionals in the delivery of care for 62,000 Department of Defense beneficiaries• Established and executed multi-year fiscal, personnel, equipment, contracts, and supply plans valued up to $5.1M; collaborated across multiple internal and external agencies to address department requisitions• Developed standardized procedures for military health project deliverables including Statements of Work (SOW), Requests for Proposal (RFPs), and related documentation used by 45 personnel • Performed quality assurance evaluations up to 20 times monthly to confirm all technical and medical regulatory requirements were in alignment with government and medical standards • Managed 2 large-scope Health Information Systems and coordinated network and service synchronization with 8 military and civilian clinical laboratories, maintaining 60K client records across 6 states• Facilitated clinical training plans for 12 newly onboarded medical laboratory trainees each year, improving their technical expertise and achieving a 100% career advancement rate for trainees• Developed and administered quality assurance standards for all written correspondences, confidential records handling, personal medical forms, and technical documents used by 18 personnel • Oversaw the IT, Personnel, and Industrial Security programs; validated and renewed security credentials for 200+ employees• Trained 19 security personnel in best practices and department updates, developing, and performing security operations to safeguard $35M in human assets and infrastructure Show less Managed three Health Information Systems databases for five military hospitals serving 10,000 Guam-based Department of Defense beneficiaries• Led a 15-month network interface project for the U.S. Navy and the U.S. Air Force integrating systems connectivity between three military hospitals and a California-based civilian Medical Reference Laboratory, reducing result time by 80% for 1,100 life-saving tests annually• Directed 6 departments and established training plans for 27 personnel ensuring accuracy for 64K laboratory tests• Managed 5 employees, re-engineered the 36th Wing’s (Guam) Crisis Action Team file management plans and records databases, and trained 60 cross-functional personnel resulting in 35% percent reduction in contingency response times Show less
Program Manager, Personnel Programs
Nov 2018 - Jul 2024Program Manager, Health Infor Systems and Lab Operations
Feb 2014 - Mar 2019Supervisor, Diagnostics and Therapeutics Operations/Medical Info Systems
Dec 2009 - Jan 2014Medical Laboratory Technician
Jan 2002 - Nov 2009

Inova Health System
Jan 2004 - Jan 2008Medical Blood Bank Technician
Empsco Engineering Consultants
Mar 2012 - Sept 2012Project Consultant• Authored and organized network and IT infrastructure requirements for 150-user small business organization, troubleshooting any system issues and ensuring a consistent 100% useability rating • Managed full systems development life-cycle execution of planning, procurement, deployment, and maintenance of network servers and client devices

PMI-Sacramento Valley Chapter
Apr 2024 - nowDeputy Director, Military Outreach - Volunteer
ServiceNow
Jul 2024 - Dec 2024NextGen Skillbridge Extern
GlideFast Consulting
Sept 2024 - nowBusiness Analyst
Dec 2024 - nowNextGen Intern
Sept 2024 - Dec 2024
Licenses & Certifications

CIS - Human Resources Service Delivery
ServiceNowApr 2025
CIS - Customer Service Manament
ServiceNowFeb 2025
ServiceNow Certified Implementation Specialist - Discovery
ServiceNowSept 2025- View certificate

Certified Scrum Master
Scrum AllianceNov 2024 
ServiceNow Certified Implementation Specialist - IT Service Management
ServiceNowSept 2024- View certificate

Project Management Professional (PMP)
Project Management InstituteOct 2019 - View certificate

PMI Agile Certified Practitioner (PMI-ACP)
Project Management InstituteDec 2021 
Certified Application Developer
ServiceNowJan 2025
ServiceNow Certified System Administrator
ServiceNowAug 2024
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