Rob Batchman

Experience

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  MCIWorldcom

  Jan 1991 - Jan 2002

  Sr Manager Vendor Operations

  Award winning top sales success in directing 6 call centers for 2 individual vendor operations for outbound telemarketing for MCI/WorldCom. Directed all aspects of call center operations to increase long distance account sales for MCI/WorldCom including ramp up of new call centers, budget/expense management, both agent and management level training, marketing, data delivery/strategy, and day to day operations of up to 5 separate campaigns. In charge of MCI/WorldCom operations of 4 inbound call centers in Pennsylvania/Ohio and 2 call centers in British Columbia, Canada. Directed MCI/WorldCom’s vendor operations to become the most profitable division of call center services. Also managed all operations of foreign language campaigns including Mandarin, Vietnamese, Arabic, Hindu, and Cantonese languages. Directed all aspects of Customer Service call routing, handling, quality, and tracking for MCIWorldCom. Managed outbound campaigns of both English and Hispanic call types, including all staffing, management selection, and training. Led centers to highest national quality awards in 2002. Assisted in ramp-up of a Client Logic call center in Clovis, NM, as well as managed locations in Utica, NY and Corpus Christi, TX. Show less

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  Batchman investments LLC

  Oct 1999 - now

  Business Owner

  Rental Property owner of properties in Rogersville, Mo and Springfield, Mo. Currently invest in real estate for long term profits. Looking for more properties this year! Also, avid investor in mutual funds/currencies.

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  The Real Estate Company

  Aug 2003 - Dec 2008

  Director of Sales and Marketing

  Directed the sales organization for the Real Estate Company, LLC. Recruited, trained, and managed agents in 3 separate markets directing them to record sales numbers. Created agent training programs and facilitated training for all agents. Created marketing/advertising campaigns to increase real estate sales in markets in Northwest, Ar, Springfield, Mo, and Kansas City, Mo. Designed, purchased, and tracked radio/TV/print advertising for all markets. Directed all radio/television production and purchasing. Created direct marketing campaigns. Real estate responsibilities included purchasing/selling of real estate, property management, and building of duplex rental property. Company was successful in negotiating the purchase of over 200 properties with values exceeding $40 million. Company also started Greenleaf Advertising, a full service advertising agency. Responsibilities included media buying for print, television, and radio mediums, market research, and client sales. Specific design of marketing campaigns for several large companies, public relations w/ City Government, and direct sales to businesses thru-out SW Missouri. Oversaw web development for the company website as well as built an extensive tracking system to gauge advertising effectiveness by source. Show less

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  Sight & Sound

  Aug 2009 - Mar 2016

  Senior Manager Business Development

  • Directed group, consumer, conference sales streams for one of the largest faith-based theaters in the United States. Responsible for growing ticket revenue to almost 15 million dollars• Directed all sales venues with focuses on large group business increasing sales substantially up to 200%. • Created new group markets via in person sales calls, trade conferences, email marketing, and business to business relationships with resorts/hoteliers/ticket resellers. Trained Call centers in successful sales practices.• Created/managed numerous sales tracking databases. Assisted in creating advertising campaigns, sales products, and brand messaging for both the theatre and Branson tourism community. Show less

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  Welk Resorts

  Nov 2016 - Jun 2017

  Director of Sales and Marketing

  Responsibilities included all sales and marketing facilitation over the 159 room hotel, 250 seat restaurant, and all productions at the Welk Resort Theatre. Direct all advertising/marketing including TV/Radio/Web/Social media/print campaigns. Responsible for the creation, design, and final implementation of all marketing strategies to drive revenue for the resort. Directed all group sales functions and training for both tour bus industry and conference group markets. Also lead training of 12 box office personnel, as well as 4 sales managers. Show less

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  Tuning Element, LLC

  May 2017 - May 2020

  Director of Sales and National Dealer Relations

  • Directed all recruitment, hiring of sales managers, quality procedures, inventory processes, and training processes for entire company. Successfully staffed four retail locations achieving top sales numbers year over year.• Tops sales records for all locations for a 6 year period. Set highest sales records ever in months of March/October. Highest sales in many categories per month per location.• Assisted in the development of marketing campaigns/advertising via all media. Continued statistical analysis of close rates and presentation numbers.• Directed nationwide dealer relations including recruitment of new dealers, sales training, annual summit conferences, and creation of new marketing materials to increase dealer profitability. Increased dealer sales year over year.• Experienced a 200% increase in new dealers via new recruiting programs, marketing campaigns. Dealer sales exceeded all previous yrs. Responsible for the opening of new location in 2018 including all contract negotiations. Show less

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  Midwest Roofing

  May 2020 - now

  Sales Project Manager