Bolude Solaja

Experience

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  Chayil Designs

  Jul 2009 - Aug 2022

  Brand Manager

  - Led and managed a cross-functional team of production staff and vendors to manage clients orders and meet deadlines effectively- Delegated tasks efficiently, ensuring that team members had a clear understanding of their roles and responsibilities at all times- Identified resource requirements, sourced and liaised with vendors to ensure availability of essential materials, equipment and personnel- Conducted regular inspections and review to identify and address any quality issues promptly in order to maintain high-quality standards- Handled customers' inquiries, concerns and complaints in a prompt and professional manner Show less

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  Real Woman's Foundation

  Aug 2014 - Mar 2022

  Volunteer

  - Demonstrated commitment to women's empowerment by contributing 2 hours per week to facilitate positive change within the shelter community- Conducted skill-building workshops for women residing in the shelter, focusing on equipping them with practical work skills upon reintegration into the community- Collaborated with fellow trainers to develop curriculum tailored to participants- Mentored and provided individual guidance to participants, fostering their self-confidence and empowering them to pursue entrepreneurial endeavours Show less

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  McDonald's

  Oct 2022 - Jan 2024

  Customer Service Representative

  - Demonstrated outstanding customer service skills by addressing customers’ inquiries and resolving issues to maintain a positive brand image- Processed customers orders, requests and payments accurately and effectively- Contributed to a positive team dynamic by collaborating with team members, supporting their tasks and fostering a harmonious work environment- Conducted training for new team members on customer service protocols and provided assistance to the managerial team in upholding operational efficiency while exceeding key performance indicators (KPIs)- Attended 200+ orders on a day to day basis through the speaker system on the drive through lane accurately, recorded their selections through the digital ordering system and processed payments swiftly Show less

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  Capillary Technologies

  Jan 2024 - now

  Customer Success Contact Agent (Remote)