Victor Dizon

Experience

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  Instant Imprints

  Jun 2007 - Mar 2010

  Production Specialist

  * Screen printed t-shirts, sweatshirts, mouse pads, and backpacks* Clean silkscreens with special removable chemicals and using emulsion chemical to prepare them for future use.* Create cad cut numbers and letters for sport uniforms for heat press production process

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  Portland Trail Blazers @ the Rose Quarter

  Nov 2008 - Feb 2011

  Event Custodian

  * Cleaned restrooms, wet spills and bodily fluids during events * Disposed of recycled items, landfill garbage and compost materials * Staged all custodial equipment carts in all vital areas around the Rose Garden and Memorial Coliseum* Participate in operation projects such as high dusting sound enhancers, carpet extracting chairs, scrub detail cleaning

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  Portland'5 Centers for the Arts

  Mar 2011 - Apr 2014

  Event Custodian

  * Installed marquees for events at the Arlene Schnitzer Concert Hall* Restocked custodial closets in venues: Keller Auditorium, Antoinette Hatfield Hall and Arlene Schnitzer Concert Hall* Provide set ups for special events * Train new custodial staff * Performed special projects, polish stainless steel detail carpet extracting, organizing custodial supplies as requested.

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  Metro

  Oct 2013 - now

  Respond to all helpdesk tickets and calls from the following venues and public parks :Metro Regional Center, Portland'5 Center for the Arts, Oregon Convention Center, Portland Expo Center, Metro Paint, St Johns Landfill, Metro Central, Oregon Zoo, Blue Lake Park, Oxbow Park Facilitating users with making a Hardware/software order form for their needs Assisting in upgrading workstations such as desktops, monitors, laptops Assisting in creating computer station loaners for temporary useAssisting in moving and removing workstations that consist of CTL monitors, keyboards, mouses, CTL desktops, Dell laptops, peripherals and more. Re-imaging CTL desktops, Dell laptops and Microsoft Surface Pro 3's and 4's Maintain maintenance on meeting room projectors ( replacing project lamps, adjust settings etc) Maintaining computer names for all computers on the Metro Network Formatting Hard Drives from retired desktops and laptopsDocument IT tickets from phone calls, in person requests Document and add notes to tickets that may need information to be known to the Helpdesk teamDocumentation troubleshooting steps for sophisticated IT issues Removing/ adding computers to the Metro domainTroubleshooting IT issues with PC desktops computers, Laptops and Surface Pros 3's and 4's tabletsTroubleshooting IT issues remotely using TightVNC/SCCMReset and unlock user profile accounts through ADMP Reset and unlock Peoplesoft, Kronos and Motorpool accounts Respond to IT tickets using Service Desk Manage Engine software/ADMPDocument and manage software licenses Clean workspace area and recycle all cardboard from new equipment Installing/uninstalling software applications on desktops, laptops, tablets and Ipads Install printers through direct USB or IP address Recycle all obsolete computer hardwareTraining and coaching new temporary staff Show less * Assign responsibilities to custodial team to ensure major areas throughout the facility are clean * Develop and deliver Training and provide routine operational updates to the custodial team * Update the electronic Safety Data Sheets database of all the custodial supply chemicals used in the building * Perform custodial supply inventory and order appropriately perform quality control functions of various areas and touch points in the building * Provide regular custodial team updates for the department newsletter * Develop ways to let customers know what they can expect from the team, what has recently been cleaned, and what projects are on the horizon * Assist team members to ensure their duties get complete in the course of a shift * Assist in IT related issues that the custodial crew encounters Show less

  • Technical Specialist II

    Jan 2023 - now

  • Desktop Administrator

    Oct 2016 - Jan 2023

  • Lead Building Custodian

    Oct 2013 - Oct 2016
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  Multnomah County

  Jan 2014 - Jan 2015

  Website and Multimedia Intern

  * Development, migration, and maintenance of the Department's Internet, Intranet web and mobile websites * Pre and post production of graphics* Taking photographs and/or digital recordings at events to be used in a variety of ways including: print, web and DVD's * Web page and content design in accordance with Department of Community Justice, County and American Disability Act requirements (ADA)

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  Twitch

  Jan 2015 - now

  Live Content Creator
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  Milestone Systems

  Aug 2015 - Aug 2015

  IT Support Intern

  Provide IT customer service to internal customers Install computer hardware such as monitors, keyboards, mouse’s, ethernet cable, in new employee cubicles Assist IT administrator in installing Dell Power Edge servers Set up user accounts through active directories. Installing ghost images on laptops to prep new employees Gather old equipment and store them in IT closet Respond to IT ticket requests Inform IT Administrator for questions and concerns I have

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  City of Portland

  Nov 2015 - Dec 2015

  Bureau of Technology Services Intern

  * Provide excellent customer service to internal and external customers regarding IT issues* Reset locked laptops through Hirun software * Using imaging software for laptops * Remotely install client apps using Altiris * Process electronic equipment requests to the purchasing department based on needs * Using Cherwell Management Ticketing System to respond to IT tickets.