Tim MacLaren BSc, MBA

Experience

• 

  Grampian Police

  Nov 2004 - Jul 2013

  Working within a highly skilled team of six tasked with implementing measures to reduce the number of casualties from road traffic accidents:• Applying excellent analytical skills when handling large quantities of evidence and witness statements during investigations of serious and fatal incidents.• Cooperating with partner agencies to promote improvements in awareness and capabilities of motorcyclists and other road users, specifically running the BikeSafe campaign.• Escorting officials, members of the Royal Family and VIPs, working as part of a close team responding to incidents and providing timely solutions to changing situations. Show less Critical Incident Management for Grampian Police working in a small team responsible for all aspects of Command and Control in relation to Operational Deployment and 999 call handling. This includes multi agency interoperability and Major Incidents. Handled and prioritised emergency calls, managed resources and coordinated the activities of multiple agencies:• Identified the level of need and designated calls to the appropriate grade, quickly establishing needs and providing instruction for immediate aid in life threatening situations.• Managed critical, high-profile incidents at major sporting events and VIP/Royal Family visits.• Directed and advised senior officers, providing a supervisory role for incidents that could change rapidly and seriously impact on members of the public. Show less

  • Police Motorcyclist - Roads Policing Division

    Jan 2010 - Jul 2013

  • Police Constable - Controller - Force Control Room

    Aug 2007 - Jan 2010

  • Police Constable - Neighbourhood & Partnership Team

    Nov 2004 - Aug 2007
• 

  IAM RoadSmart

  Jul 2013 - now

  Advanced Driving Examiner (Volunteer)
• 

  ITI Group

  Jul 2013 - Aug 2023

  • General Manager

    Jan 2023 - Aug 2023

  • Head of Business Unit - Glasgow & Aberdeen Hubs

    Sept 2022 - Jan 2023

  • Head of Business Unit, Aberdeen

    Jan 2021 - Sept 2022

  • Service Delivery Manager

    Jul 2013 - Jan 2021
• 

  Servelec Controls

  Jul 2013 - Aug 2020

  Providing Real-time Information System services within the Oil & Gas sector, specialising in the OSIsoft PI System and managing a Service Desk of 1st and 2nd Line Support Engineers to the ITIL Standard.Service Delivery ManagementRtIS Managed Services are operated from the Aberdeen site and a dedicated team provide first and second line support services on a 24x7, 365 basis. All services operate to ITIL standards including Incident, Problem and Change Management. Monthly Service Reporting and Reviews take place and provide opportunity for Continual Service Improvement for all clients.Role: Service Delivery ManagerISO27001 - Information Security Management SystemAlong with other companies within the Servelec Group, the Aberdeen site of Servelec Controls is accredited to ISO27001, Information Security.Role: Deputy Information Security OfficerISO22301 - Business ContinuityThe Aberdeen site is also accredited to ISO 22301, Business Continuity.Role: Deputy Business Continuity OfficerITSM ExperienceServiceNow, SupportWorks, Sostenuto, Jira Service Desk Show less

  • Service Delivery Manager

    Jan 2017 - Aug 2020

  • Senior System Engineer

    Jul 2015 - Jan 2017

  • System Engineer

    Jul 2013 - Jul 2015
• 

  Sword Group

  Aug 2023 - now

  Business Unit Director
• 

  ScotlandIS ITMSP Best Practice Charter Board

  Sept 2024 - now

  Board Member

  The ScotlandIS ITMSP Best Practice Charter Board has been established to focus on promoting and developing the ITMSP Best Practice Charter. The Board is dedicated to setting a new benchmark for excellence and resilience in IT Managed Services. Through regular updates, shared expertise, and ongoing events, the Board will facilitate relationship-building, best practice sharing and collective problem-solving in a supportive environment. The shared efforts of the ITMSP Board and the wider ITMSP community will ensure that we continue to strive for cyber security resilience throughout the supply chain. Show less