Mila Bombardieri-Law

Experience

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  CORTRAD

  Jan 2001 - Sept 2008

  Interpreter and Translator

  • Provided liaison, consecutive and simultaneous interpreting services in trade fairs and business meetings across Europe and Asia• Provided translation and localisation services (Italian > English, Italian >Spanish, Italian > German)• Taught English and Spanish as a second language to Italian students

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  BT Conferencing

  Dec 2008 - Jan 2015

  • Designed and developed BTC’s Continuous Service Improvement (CSI) agenda, including governance, training and coaching. Developed and maintained a CSI policy, process and procedure• Provided leadership on continuous improvement project selection, scope, definition, and performance to ensure alignment with the BTC strategy• Measured, reported and communicated on service improvement initiatives• Established a partnership with business stakeholders across regions to develop and lead the CSI strategy across multiple units and 3rd party vendors• Developed BTC’s Knowledge Management tool (Microsoft SharePoint) Show less

  • Business Improvement Manager

    Feb 2013 - Jan 2015

  • Global Operations Quality Manager

    Feb 2011 - Apr 2013

  • Multilingual Event Consultant

    Dec 2008 - Feb 2011
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  AVI-SPL

  Jul 2015 - May 2016

  Project Manager

  • Supported and managed clients' expectations and the project team, overseeing all stages of the project from initiation & planning, design, engineering, procurement, AV installation, programming, commissioning, and close-out stages of the project. Scope planning, schedule development, budget and cost control from inception to end.• Assigned to jeopardised accounts to recover client confidence. • Process/documentation management: generated construction communication such as requests for information, change order documents, delay notification of theft or damage to materials, tools or vehicles, safety or injury reports, warranty information, material handoff or inventory, punch lists, field reports, sign-off documents or other documentation as assigned or required Show less

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  Kantar Worldpanel

  Sept 2016 - Sept 2017

  Business and Process Improvement Specialist (Lean)

  • Facilitated workshops and project selection, scope and performance metrics definition to ensure alignment with the KWP strategy.• Delivered DMAIC projects and waste identification workshops. • Coached operational teams on Lean leadership, process mapping, root cause analysis (RCA). • Developed and delivered training to team executives and director level management on Lean Leadership, Lean tools and techniques, capacity and demand planning, KPI setting, visual management. • ISO 9001 champion. Show less

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  Middlesex University

  Sept 2017 - Apr 2024

  Business Enhancement Manager (Lean, Human-Centred Design, Change Management)
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  HQ Therapy

  Mar 2021 - Sept 2022

  Trainee Integrative Therapist and Coach (University placement)
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  King's College London

  May 2024 - now

  Senior Continuous Improvement Manager