Varsha Harisinghani (PMP)

Experience

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  Aptech

  Jun 1995 - Sept 2008

  Responsible for customer relationship, addressed customer grievances and issues with help of respective departments. Documented, analyzed, prepared summary reports of customer queries and resolutions. Responsible for imparting IT training to students and corporate establishments. Responsible for efficient and effective administration of various office management duties.

  • Customer Care Executive

    Oct 2007 - Sept 2008

  • Office Administrator

    Jun 1995 - Sept 2007
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  Aptech Limited, Mumbai

  Oct 2008 - Jun 2014

  Project Lead (Content Development)

  October 2008 - June 2014 Project Manager responsibilitiesManaged PMP Exam Preparatory course training project and ILT Content Development project - Managed 2 classroom batches of 20 participants each every month and corporate batches for a period of two years.Managed training facilities, finalized training schedules, hired freelance trainers, communicated with participants (was SPOC)Conducted training on Procurement, HR and Communication Knowledge areasGuided PMP exam aspirants, reviewed PMP exam applications of participants, enabled mock test for participants, resolved queries and doubts of participants regarding PMP examsPrepared and released documents for applications selected for audit by PMI, prepared and submitted documents for PMI REP renewal annuallyProvided pre-sales support to the sales team for closing corporate deals Addressed queries from prospective participantPerformance and feedback received from participants and trainers was reported on a monthly basisAnnual review and strategy for coming year was presented to the senior management. (Projects managed with the help of Localization, Audio recording and Content Digitization service providers): Localization of Microsoft Vista OS e-Learning course to FIGS (French, Italian, German and Spanish), ILT content (Student Guide and PowerPoint Presentations) localized into Mandarin (Chinese), Russian and Japanese languages, Localization of E-learning units into various international languages, Content conversion into ePubs.Managed Procurement Process from sourcing vendors, qualifying vendors, liaising with stakeholders to prepare legal documents, issuing Purchase Orders, processing payments to evaluating vendors post-delivery. Show less

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  University of Calgary

  Aug 2014 - Jan 2015

  Project Administrator

  • Coordinated with Physicians and their associates during pilot testing• Coordinated with IT support desk for addressing IT issues • Liaised with AHS and IBM key stakeholders to achieve sign-off on project documents• Prepared test status documents in MS Word and MS Excel • Prepared flow process diagrams in MS Visio• Prepared issue logs and maintained test documents in Sharepoint

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  Musica Academy

  May 2015 - Nov 2015

  Administration Coordinator

  Responsibilities:• Maintained school information and student records in Mem system• Assisted school administration with scheduling of courses for NW and SW locations• Provided course information to enquiries on phone and in person, suggested age specific appropriate course to the students. Promoted the programs of the School to prospects • Processed student payments in Virtual Merchant system• Arranged Meet and Greet meetings with teachers for potential enquiries (one to one)• Scheduled Demos (Trial class) for potential inquiries (Group lessons)• Ensured rooms are clean and ready prior to start of lessons• Directed students and teachers to classrooms as needed• Prepared meeting Agenda, Organised admin meetings and prepared minutes of the meeting• Assigned tasks to administrators working in NW and SW locations and monitored assigned tasks• Reviewed and suggested changes to the school policies• Shared ideas to increase enrolments and retention of students• Communicated potential problems to the school manager• Updated school web-site with relevant information on a timely basis• Assisted school administration with promotions, open houses, parent meetings and concerts• Prepared monthly MIS reports – Student Count and Inventory Show less

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  Bow Valley College

  Dec 2015 - Jul 2018

  Online Delivery Officer

  • Answer questions from prospective learners regarding online courses / programs• Provide first level technical support (D2L) to learners• Answer questions from current learners with any difficulties accessing the course and directing them to the concerned authority• Support instructors to ensure they receive assistance as they deliver online instructions• Track registrations, progress, program completion etc. for learners in Agresso system• Maintain course sections in D2L as required. This includes general course maintenance such as adjusting course/quiz settings, fixing links, correcting content etc.• Oversee administration of internal and external assessments• Provide exceptional customer service to both learners and instructors in person and over the phone • Participate in the communication meeting conducted biweekly. Show less