Experience

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  Pmc property group, inc

  Nov 2008 - Jul 2016

  This was a promotion to direct the operation of a 508-unit luxury residential portfolio comprising 110 buildings that was undergoing a full-scale renovation. I held responsibility for customer service, maintenance, vendor management, marketing, leasing, evictions, purchasing, budgets, billing, and collections. While in this position, I supervised a staff of 7, conducted property and move-out inspections, and evaluated, bid, and coordinated necessary repairs.Selected Accomplishments:• Reduced operating costs through effective bidding, contract negotiations, and vendor selection.• Improved efficiency by updating employee procedures and streamlining workflows.• Reduced risk and improved safety and compliance for the company by analyzing the basement window wells of all 110 buildings in the portfolio, identifying areas for repair, and initiating repairs to prevent flooding.• Worked closely with Managing Partner and Controller on the sale of a $45M property. Carried out onsite reporting, property tours with buyers, rent reviews, and more.• Worked closely with owners on major apartment renovations in 110 buildings, encompassing apartment redesign, appliances, fixtures, flooring, windows, walls, ceilings, security locks, and more. Show less I reviewed and processed applications, verified information, and prepared all lease documents. Also, I advertised available inventory for multiple properties, conducted tours for potential renters, and responded to tenant queries.Selected Accomplishments:• Maintained an occupancy rate of 94-96% after renovations despite 30% of tenants being college students.• Increased visibility and interest by developing innovative marketing campaigns and ads, and by building long-term relationships with local businesses and colleges.• Recognized for exceeding all leasing goals, with a consistently above-average closing rate. Show less

  • Property Manager

    Nov 2013 - Jul 2016

  • Leasing Professional

    Nov 2008 - Nov 2013
• 

  Village green

  Jul 2016 - Aug 2017

  Property manager

  During this time, I managed a 720-unit residential property (71 buildings), with responsibility for daily operations, renovations, maintenance, occupancy, tenant relations, inspections, rent collection and processing, evictions, variance and budget analysis, financial reporting, purchasing, vendor management, payables, staffing, and event management. I hired, trained, and supervised a staff of 10, performed move-out inspections, and negotiated renewals. I also served as the primary liaison between owners and tenants, resolved all issues, and created marketing plans and signage.Selected Accomplishments:• Increased visibility and occupancy rates by focusing on online and community marketing strategies, including special events to acquire prospects and resident events to increase retention and referrals.• Improved maintenance ticket completion times by changing work flows, revising procedures to eliminate gaps and overlaps, and emphasizing communication. • Worked closely with ownership and project managers to create renovation plans, resolve budget issues, and ensure uniformity of renovations regardless of apartment size/shape or supply availability.• Maintained required occupancy levels despite higher rental prices for renovated apartments by building solid relationships with tenants and improving tenant-staff communications.• Grew tenant satisfaction rating on Google from 1.8 stars to 3.4 by adding new social events, eliminating legacy issues, improving efficiency, and responding quickly to problems or negative comments.• Managed a complex, multi-year apartment renovation project involving 71 buildings and ensured all work completed on time and in accordance with contracts. Project included floors, appliances, fixtures, and more.• Reduced costs through innovative marketing strategies and by minimizing employee overtime.• Delivered major savings by negotiating lower pricing with vendors and identifying alternate vendors. Show less

• 

  Hill management services, inc.

  Aug 2017 - Mar 2022

  Commercial account manager

  Responsible for the financial accounts for more than 980 commercial tenants, comprising 4+ million sq. ft. of office, retail, flex, and warehouse space across 49 properties throughout Maryland. I was responsible for billing accuracy, current and past tenant collections, account audits, invoicing, and more. Explained lease provisions and invoicing to tenants, negotiate and draft payment plans and settlement agreements, and monitor the work of 4 lease administrators and collaborate on billing. In addition, I served as a liaison between tenants and multiple departments regarding issues. In this role, I investigated and resolved discrepancies, and partnered with legal counsel to represent ownership in legal matters with tenants.Selected Accomplishments:• Improved billing accuracy and consistency by revising processes and streamlining workflow. • Achieved a major reduction in tenants in arrears by introducing new collection policies.• Enhanced efficiency for multiple departments by evaluating and streamlining operational processes.• Increased online portal participation by simplifying the process for tenants, providing education and hands on support, resolving technical issues, and marketing the option appropriately to tenants.• Dramatically reduced legal fees by more effectively determining the need for counsel in tenant disputes.• Authored/updated procedures relating to collection, billing, payment, invoicing, and move-out processes.• Contributed to profitability by identifying and resolving several legacy tenant billing errors.• Maximized procedure compliance through training and monitoring. Show less

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  Continental realty corporation

  Mar 2022 - now

  • Commercial Lease Administration Manager

    Oct 2023 - now

  • Senior Lease Analyst

    Mar 2022 - Oct 2023