Matthew Rhiley

Experience

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  US Army

  Jan 1998 - Jul 2002

  Pharmacy Specialist

  Assigned to Reynolds Army Community Hospital, as a Pharmacy Specialist. Participated in all areas of pharmacy operation. Gained experience as an entry level supervisor of a team of pharmacy specialists both civilian and military. Honorably Discharged. Awards include: Army Commendation Medal, Global War on Terror Service Medal, Army Achievement Medal, Good Conduct Medal, Nation Defense Service Medal, Army Service Ribbon.

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  Alpine Hematology Oncology

  Apr 2011 - Jul 2014

  Chemotherapy Pharmacy Technician

  Trusted as a specialized pharmacy technician, compounded chemotherapy products for a 3-physician oncology practice. Trained and supervised 1 additional pharmacy technician to perform daily pharmacy operations. Collaborated with physicians, nurse practitioners, nursing, and medical staff to ensure patient safety by verifying dosing and best practices while protecting patient health information. Responsible for ordering medication and managing a multimillion-dollar inventory budget. Show less

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  Saint Mary's Regional Medical Center

  Jul 2014 - Jan 2018

  Pharmacy Technician

  Excelled as a member of a high intensity team delivering quality inpatient pharmacy services for a 380-bed hospital. Utilized electronic medical records and automated pharmacy systems to collaborate with medical staff while protecting patient information. Compounded chemotherapy medications and handled other hazardous chemicals using personal protective equipment in accordance with state and federal laws.

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  City of Reno

  Feb 2017 - May 2017

  Intern for Veteran Programs

  City of Reno Parks Recreation and Community Services. Facilitated therapeutic recreation programs for injured veterans as part of Project Hero: Ride to Recover, High Five’s Military to the Mountains, and City of Reno’s Fit But Not Forgotten. Assisted with program operation and finding adaptive approaches to physical activities and strength training for persons with disabilities.

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  Optum

  Jan 2018 - Aug 2024

  Retained by a Fortune 5 company to successfully develop and lead a positive, engaged team of 8 Patient Information Coordinators in a collaborative and psychologically safe environment. Conducts coaching, mentorship, and annual reviews for remote colleagues in multiple time zones to support their growth and skill development. Facilitates strategic planning sessions to identify program goals and best practices to meet those goals in a lean environment.Demonstrates proficiency in analyzing data and reporting to proactively identify challenges and communicate program improvement needs, while remaining focused on patients, monitoring Key Performance Indicators, and HIPAA compliance.Fosters team subject matter expertise in managing patient data by conducting training, encouraging collaboration, championing change, and accessing lifelong learning resources. Builds cross functional team engagement through communication and recognition throughout all department markets and services.Demonstrates problem solving, solution focused thinking, and transformational servant leadership. o Ambassador, Develop Pillar, Veterans’ Employee Resource Group: MARCH o Emerging Leaders Program, Alumni 2023 Show less Promoted to lead teams in multiple client markets, consisting of up to 14 Patient Navigators who engage with patients about their Social Determinants of Health to remove barriers to care, reduce readmissions, and improve healthcare outcomes. Developed processes and implemented workflows while continually conducting training for colleagues on documentation standards and best practices. Contributed to new client launches and product enhancements and provided feedback in client facing meetings. Participated with PILOT software testing and championed change management. Built strong engagement with stakeholders and strengthened cross-functional relationships. Maintained continuous engagement with the PILOT, Quality Assurance, and Patient Information teams. Show less Provided excellent healthcare navigation to patients, both in person and telephonically, in their transition from acute care with the goal of reducing hospital readmission. Effectively utilized PILOT to document patient outreaches and communicated solutions to remove barriers to care. Attended meetings with community resources and program clients to build familiar relationships and to improve outcomes. During the 2020 Covid-19 pandemic, demonstrated the ability to adapt to changing expectations and the transition to telephonic operation while providing valuable outcomes. Show less

  • Manager, Patient Data

    Jul 2023 - Aug 2024

  • Manager, Patient Engagement

    Jun 2020 - Jul 2023

  • Navigation Specialist/Patient Navigator

    Jan 2018 - Jun 2020
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  HarmonyCares

  Aug 2024 - now

  Manager, Care Management Operations