Antonio Castro Fuentes

Antonio Castro Fuentes

Data Analyst

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  • Timeline

  • About me

    Industrial Engineer | Senior Manager | LSS Black Belt Certified

  • Education

    • Universidad del Atlántico

      1997 - 2003
      Engineer's degree Industrial Engineering
  • Experience

    • Coca-Cola FEMSA

      Dec 2004 - Sept 2009
      Data Analyst

      Reporting on manufacturing plant managemnet indicators, logistics and storage-inventory management, people skills, SAP superuser (R/3, PP, PM), data analisys.

    • Sutherland

      Aug 2010 - May 2021

      Overseeing Customer Experience KPIs and processes for Colombia and México. Setting up recovery and continuos improvement plans for KPIs as needed. Lead the organization to achieve excellency in performance by meeting and exceeding the goals set, drive Lean/Six Sigma initiatives where applicable in orden to ensure KPI achievement as well as cost savings. Check for procedures compliance and create processes/procedures if required. Leading, Motivating, Engaging the team to achieve the goals set both individually and collectively. Decision making skills based on circumstances and data available. Administrative management on scheduling, payroll, and other tasks related to the position or otherwise appointed. Keep a clean database and accurate calculations

      • Manager of Customer Experience

        Mar 2019 - May 2021
      • Organizational Excellence Manager

        Mar 2016 - Mar 2019
      • Team Manager

        Jan 2012 - Mar 2016
      • Reporting Specialist

        Aug 2010 - Jan 2012
    • Teleperformance

      Jun 2021 - Sept 2022
      Sr Quality Assurance Manager
    • EXL

      Jan 2023 - Sept 2023
      Operations Manager
    • Legal Soft

      Feb 2024 - now
      Freelance Operations Manager
  • Licenses & Certifications

    • Lean Six Sigma Black Belt

      SGS Colombia
      Apr 2022
    • EF SET Certifcate

      EF International Language Campuses
      Sept 2022
      View certificate certificate