Antonio Castro Fuentes

Experience

• 

  Coca-Cola FEMSA

  Dec 2004 - Sept 2009

  Data Analyst

  Reporting on manufacturing plant managemnet indicators, logistics and storage-inventory management, people skills, SAP superuser (R/3, PP, PM), data analisys.

• 

  Sutherland

  Aug 2010 - May 2021

  Overseeing Customer Experience KPIs and processes for Colombia and México. Setting up recovery and continuos improvement plans for KPIs as needed. Lead the organization to achieve excellency in performance by meeting and exceeding the goals set, drive Lean/Six Sigma initiatives where applicable in orden to ensure KPI achievement as well as cost savings. Check for procedures compliance and create processes/procedures if required. Leading, Motivating, Engaging the team to achieve the goals set both individually and collectively. Decision making skills based on circumstances and data available. Administrative management on scheduling, payroll, and other tasks related to the position or otherwise appointed. Keep a clean database and accurate calculations

  • Manager of Customer Experience

    Mar 2019 - May 2021

  • Organizational Excellence Manager

    Mar 2016 - Mar 2019

  • Team Manager

    Jan 2012 - Mar 2016

  • Reporting Specialist

    Aug 2010 - Jan 2012
• 

  Teleperformance

  Jun 2021 - Sept 2022

  Sr Quality Assurance Manager
• 

  EXL

  Jan 2023 - Sept 2023

  Operations Manager
• 

  Legal Soft

  Feb 2024 - now

  Freelance Operations Manager