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Yousef Abu Traiq

Yousef Abu Traiq

Sales Manager

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  • Timeline

  • About me

    Service Express Coordinator at Westin Dubai Mina Seyahi Beach Resort & Marina

  • Education

    • TDS

      -
      Bachelor's degree Hotel/Motel Administration/Management

    • Hashemite university

      2008 - 2013
      Bachelor's degree Hotel/Motel Administration/Management

      الأنشطة والجمعيات:Squash I learned the concepts and techniques related to hotel and restaurant operations, international marketing, food preparation and service, financial analysis, accounting, front and back office operations and intercultural team dynamics. I giant a thorough foundation of national and international markets, exceptional customer service, industry standard software applications, leadership, cultural diversity, and operations and management skills. By living this standard each day, I became practiced… عرض المزيد I learned the concepts and techniques related to hotel and restaurant operations, international marketing, food preparation and service, financial analysis, accounting, front and back office operations and intercultural team dynamics. I giant a thorough foundation of national and international markets, exceptional customer service, industry standard software applications, leadership, cultural diversity, and operations and management skills. By living this standard each day, I became practiced in formal, occupation-specific presentation and prepare for the real world*. عرض أقل

    • Southern Methodist University

      2014 - 2017
      Master of Business Administration (M.B.A.) Hospitality Administration/Management

  • Experience

    • Baby&More

      Jun 2007 - Jan 2010
      Sales Manager

      Selling to customer needs, motivation for sales, sales planning, building relationships, coaching, managing processes, market knowledge, and staffing.

    • Four Seasons Hotel

      Jun 2012 - Nov 2012
      Internship (Training Program)

      Exposure to various areas of a Hotel Exposure to operational and management meetings Assign an individual or group project to solve for a real-life hotel challenges and opportunities.

    • Sheraton Hotels & Resorts

      Apr 2013 - Aug 2014
      Guest Service Center Supervisor

      Responsible for high efficiency of telecommunication between guests and departments and ensure that telephone operators agents are acting as the hotel representatives on the switchboard, train all the new employees and managing shift operation

    • Jasmine Cafe & Lounge

      Aug 2014 - Jul 2015
      Night Shift Manager

      Handling customer complaints, Taking reservations, Greeting and advising customers, Improving profitability, Handling administration and paperwork, and liaising with customers, employees, suppliers, licensing authorities, etc

    • Fadi's Mediterranean Grill

      Jul 2015 - Aug 2016
      Customer Service Manager

      Answering customers question, Managing shift operation, Handling customer Complaints, Preparing the weekly schedule, Approving catering orders, Ordering restaurant suppliers, Training and supervising staff, and Managing Inspection on a day to day basis.

    • Bahathpark

      Aug 2016 - now
      Digital Marketing Specialist

      Devising strategies to drive online traffic to the company website.Tracking conversion rates and making improvements to the website.Developing and managing digital marketing campaignsUtilising a range of techniques including paid search, SEO and PPC.Overseeing the social media strategy for the company.Managing online brand and product campaigns to raise brand awareness.Managing the redesign of the company website.Improving the usability, design, content and conversion of the company websiteResponsibility for planning and budgetary control of all digital marketingEvaluating customer research, market conditions and competitor data.Review new technologies and keep the company at the forefront of developments in digital marketing. عرض أقل

    • The Westin Dubai Mina Seyahi Beach Resort & Marina

      Nov 2016 - now
      Service Express Coordinator

      Job Role: knowledgeable on hotel facilities and services to assist guests as appropriate, knowledgeable of all systems used in Service Express: such as opera, telephone systems, respak (Restaurant Reservation software), StarGuest (Quality Tracking web based software), handling emails, taking restaurant and room reservations logs these according to set standard through the restaurant and room reservation system, fully aware of all emergency procedures in the event of fire, pool alarm, bomb alarm medical assistance, evacuation, etc, perform all service center duties such as paging, sms team members, sending & receiving faxes and dispatching accordingly, message taking and dispatching, etc creates expectations in system for every reported issue which may create a negative impact on the guests stay. عرض أقل

  • Licenses & Certifications

    • Safety & OSHA procedures

      Training Held at Sheraton Amman
      Apr 2014