Kevin Mwamburi

Experience

• 

  Postal Corporation of Kenya

  Jan 2013 - Apr 2013

  Information Technology Officer

  1. User support - Troubleshooting both user and computer related issues.2. Networking - Network troubleshooting, repair, configuration and maintenance.3. Troubleshooting and repairing telephones - Configuration of IP phones (Avaya models).4. Hardware maintenance (troubleshooting, repair and maintenance) for all IT resources within the office.5. Software installations on user PCs.6. Business systems management and configurations.7. Systems and web developments using macromedia products, PHP and SQL.8. Database management. Minder weergeven

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  SOLARKIOSK AG

  Jan 2015 - Apr 2018

  IT Manager | POS Project Manager

  1. Procuring all IT resources within the company.2. Managing and ensuring successful implementation of IT projects within Solar Kiosk Kenya Ltd.3. IT budgeting by ensuring cost effectiveness.4. Preserving IT assets, information security and control structures.5. Provide communication solutions within the HQ and our 70 E-hub centers by working with local telecom vendors such as Safaricom and Airtel.6. Networking and troubleshooting wired and wireless connections in both the HQ office and 70 E-Hubs.7. Installations, implementation and management of POS systems in 70 E-hubs within Kenya.8. Monitoring data security and network access using antivirus software and firewalls.9. Aligning user needs and system functionality to contribute to organizational policy.10. IT helpdesk support - providing user support for both office staff and the 70 E-hub operators.11. Designing, implementing and coordinating policies and procedures that govern the IT infrastructure within Solar Kiosk Kenya.12. Capacity building for team members on SAGE evolution, Intranet and Odoo ERP (POS, Finance and HR).13. Software installations on user PCs.14. Managing the Wi-Fi projects by BRCK and Coca-Cola within the 70 E-hubs.15. Database Administrator – Incremental Data Backups and Managing the local Solar Kiosk Kenya database instances i.e. Cloud Station, SAGE and the Odoo ERP (POS, Finance and HR).16. System Administrator – Managing all systems within Solar Kiosk Kenya i.e. SAGE evolution, Odoo ERP, Bulk SMS portal, Pesa Point and Aren Payroll System.17. Providing customized ad-hoc reports extracted from the POS systems to the management to aid in informed business decision making.18. Managing the Solar Kiosk Kenya Social Media platforms i.e. Facebook and Twitter accounts. Minder weergeven

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  World Agroforestry Centre (ICRAF)

  Feb 2015 - Jan 2015

  Management Information System Officer | ERP (OCS Agresso) Expert

  1. Implementation, configuration and maintenance of the OCS - Agresso ERP system.2. System testing (Black box testing and white box testing) and documentation3. Developing EUT training materials portal for OCS Agresso ERP.4. Updating issue logs with builders and consultants qualifications5. Tracking and updating project plans.6. Database Management.7. Developing ad-hock reports extracted from the system.8. End user training9. Any other duties assigned by project manager, process experts, Key Business Users (KBU) and Builders. Minder weergeven

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  Save the Children International

  Jan 2018 - Jul 2023

  Financial Management System Administrator

  1. Responsible for 2nd & 3rd line support queue, helping support analysts to resolve problem which require source code analysis, or advanced business knowledge.2. Work closely with finance teams globally to provide reporting and analytical information to assist in the running of an efficient and effective system.3. Provide a reliable, scalable and performant Agresso system to all SCI countries and members that participate in the shared service.4. Develop new functionalities or make enhancements to existing functionalities as per business requirements.5. Ensure that all system changes are scalable to the full size of SCI user base (25000 staff).6. Ensure a full business analysis phase is mapped out and documented for all planned changes.7. Ensure that there is compatibility between all SCI instances where new enhancements are made and all designs and technical specifications are fully documented.8. Ensure that all enhancements are signed off with agreed costs and timescales with relevant parties and donors.9. Provide system reports and address enquiries in accordance with business requirements.10. Manage all interfaces between applications and deal with any rejections or validation errors accordingly. 11. Create and maintain configuration management items. 12. Assist with on-boarding new country offices and member countries, which will share Save the Children platforms.13. Help key business stakeholders to capture new business requirements and prioritize requirements for future development.14. Proactively check all support ticket system queues and participate fairly within the global shared support model, when rostered to be part of the 2nd & 3rd line Support team.15. Ensure that all support tickets are escalated through tiers of support as per technical guidance and are responded to within the appropriate SLA.16. Ensure that vendor is engaged and meeting SLAs where appropriate in tickets that require vendor escalation. Minder weergeven

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  Save the Children UK

  Jan 2022 - Jul 2023

  FMS Agresso Developer

  1. Participate in team meetings and stakeholder engagement meetings as required.2. Engage with the Agresso team on design and implementation approach for solutions.3. Responsible for solution design and implementation decisions related to the Agresso application, offline integrated spreadsheets & reports to meet business needs according to agreed Agresso development plans.4. Provide cover, support and or cover with systems administration and routine tasks for Agresso Product Lead5. Use in-depth professional knowledge and acumen to manage 3rd line support calls.6. Work collaboratively with the SCUK Technology Department to ensure full integration of Application & Technical Support for the Agresso system.7. Create and maintain the Agresso Support & Maintenance documentation in line with any approved system changes.8. Design and manage interfaces to/from Agresso and deal with any rejections or validation errors accordingly. Minder weergeven

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  PATH

  Jul 2023 - now

  Senior Operations Systems and Analytics Analyst

  1. Design, develop, and implement various features and enhancements for the ERP system application and ensure that the application remains up-to-date and efficient in meeting the needs of the organization2. Provide comprehensive support to end users across the globe through possessing a deep understanding of all financial system functions related to the ERP application.3. Managing the user defect/issue reporting queues by diligently working within the ERP system to identify the root cause of any defects or issues reported by users and thoroughly investigating and resolving these matters.4. Develop a strong understanding of the business processes and culture within the organization and align the ERP system with the specific needs and requirements of the company. 5. Gathering business requirements and preparing comprehensive documentation related to functional or technical design. 6. Conducting functional testing and rolling out customizations, custom objects, new enhancements, application releases, and system integrations. 7. Collaboration with IT or technical consulting partners is essential in achieving common goals or resolutions. 8. Support the creation of integrations within the ERP system by seamlessly connecting various applications and systems to ensure smooth data flow and interoperability. 9. Effective communication with business users regarding the performance of the system, as well as the current status of any enhancements and defects in order to ensure a smooth and efficient operation of the system. 10. Engage in the development and ongoing maintenance of reports, workflows, and queries. Minder weergeven