Michelle H.

Experience

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  Dynamite Clothing

  Jan 1998 - Jan 2000

  Retail Store Manager (Garage)
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  AOV International Inc.

  Jan 2000 - Nov 2003

  Regional Sales Manager

  Promoted product lines by coordinating with store management and media relations teamsCreated sales goals for each store and communicated them to store managementEvaluate metrics on specific product lines and instructed Store Managers to adjust inventory appropriatelyListened to Store Managers and determine their needsPrepared monthly and quarterly sales reports and submit your findings and analysis to senior managementServed as the point of contact with vendors, distributors and brokers in my georaphical regionInformed senior management of any discrepancies or issues with sales team goals Show less

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  Pit Shop

  Sept 2002 - Dec 2003

  Owner

  Owner-sales, buying, merchandising, marketing and PR, sales.

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  Destination Maternity Corporation

  Mar 2004 - Oct 2015

  Motherhood Maternity Business Development; responsibility for driving sales, budgets, expense control and staffing Merchandising and Presentation; Success planning Highly effective interpersonal and organizational skillsLoss prevention-managing and monitoring of inventory levels & inventory control In-store Marketing and Promotions, Visual Implementation and directives in marketing and execution of company floor setsBuild rapport with customers and team to sustain active client baseDrive team to achieve excellence across service measures including customer serviceActive recruiting and networking for potential candidates and associate developmentDistrict Manager (ACTING ROLE) 2007-2008 (2010)Motherhood MaternityAchievement of Operating Profit-Maximizing Sales GrowthRecruited, trained, coached and guided 13 store managers across CanadaAided in the organization and development of training meetings including development of content including Power selling, Safety and RecruitmentEnsured stores maintained and complied with all corporate directives In marketing, visual execution, human resources and loss prevention Recruitment of Store Managers and CS reps as well as all training & development Handled conflicts adeptly Monitored competitive activity for the purpose of growth and developmentPrepared and implemented monthly budgets utilizing P&L reports Show less

  • Store Manager/Acting District Manager

    Mar 2004 - Oct 2015

  • Store Manager

    Mar 2004 - Jan 2015
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  Cannabis Supply Company

  Jan 2016 - Jan 2016

  Clinic Assistant Manager/Educator and Patient Advocate

  Performed daily store operations, sales and customer service. New Store Openings.Educated clients/patients as it relates to sales and instructions on cannabis products.Assisted clients with obtaining their ACMPR through a legal medical cannabis clinic.

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  Canadian Tire Corporation

  Oct 2016 - Sept 2017

  Service Manager

  The service department is an important source of revenue for the auto shop. Managers are responsible for maximizing revenue by attracting more customers or increasing the value of each service job. Service managers must develop promotional campaigns to encourage owners to choose the shop for their next service or repair. They must set up a system to contact existing customers when their next scheduled service is due. When a vehicle is in for repair or servicing, the service manager must ensure that a member of the team inspects it to identify any additional work required.Coordinates activities of personnel conducting research and testing program on automotive equipment considered for acquisition based on such factors as operational performance, costs of operation and maintenance, operational safety, and compliance with environmental laws and regulations.Reviews and submits staff proposals for modifications to vendor or manufacturer.Directs procurement of all types of company owned and operated automotive equipment and materials, supplies, and parts required to maintain automotive equipment, garages, and storage facilities.Coordinates automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments.SUPERVISORY RESPONSIBILITIESManages several employees from sevice advisors to shop installers and techs in the Automotive Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Show less