Wei Jiang Heng

Experience

• 

  UOB

  Sept 2017 - Nov 2017

  Intern
• 

  Citi

  Apr 2019 - Feb 2020

  Digital Engagement Officer

  • Developed digital communications to create digital awareness, boost engagement, and encourage internal stakeholders to embrace digital enhancements.• Conducted walk-through sessions to showcase digital capabilities, and understand clients’ needs better to further improve digital platform.• Provided regular updates on digital penetration statistics, clients’ digital activities and conducted training sessions for new enhancements.• Executed digital champion meetings, and socialize feedback with business analysts for implementation.• Facilitated stakeholders engagement and approvals for Digital initiatives. Show less

• 

  OCBC

  Jan 2024 - now

  Business Support Manager

  • Facilitate business units by conducting assessments of account opening documentation, processing valuation requests, managing insurance renewals, conducting financial spreading, overseeing credit reviews, and ensuring data integrity through quality checks.• Deliver assistance to business units, serving as a liaison across various internal operational divisions to address and resolve customer-centric concerns effectively.• Execute operational responsibilities, inclusive of administrative tasks, as delegated periodically. Show less