Thomas Modey

Experience

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  NIIT Education and Training Centre

  May 2010 - Sept 2010

  Technical Support Intern

  • Acquired introductory knowledge of UNIX operating systems and its distributions.• Maintained computer systems by providing hardware and software support. • Carried out periodic installation and update of operating systems and application software.• Submitted weekly reports to center manager stating the functionality and availability of computer systems.• Assisted students to identify and resolve issues pertaining to logon details, wireless configuration and access on their laptops. Show less

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  Federal Airports Authority of Nigeria - ICT department

  May 2011 - Sept 2011

  IT Support Intern

  • Performed periodic Configuration of computer hardware systems and installation of software.• Computer hardware troubleshooting and repairs (desktops and laptops).• Responded to queries pertinent to software details and IT services in timely fashion.• Procurement and documentation of acquired computer hardware.

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  Ire Akari Junior Grammar School

  Nov 2012 - Oct 2013

  ICT Tutor and support staff

  • Ensured the safe keeping and functionality of the computer systems in the Laboratory.• Taught Computer Studies and ensured concepts were thoroughly understood.• Provided technical support to staff and students regarding IT service issues.• Invigilated examinations and ensured they were conducted within the allocated time frame.• Graded assignments and results ensuring academic integrity and confidentiality.

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  Dalhousie University

  Mar 2016 - Apr 2016

  Lab Assistant

  > Carried out self-driven preparation prior to student lab sessions.> Troubleshot routing protocol and network connectivity issues pertaining to student lab experiments.> Assisted students in gaining better understanding of lab experiments by explaining core concepts.> Escalated more intricate issues to lead instructor and assisted in resolving them.

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  Xplornet Communications

  Jun 2016 - Sept 2017

  Technical Support Specialist

  • Providing technical troubleshooting to customers calling to resolve internet connectivity, network, and email issues.• Ensuring internet connectivity and equipment functionality by remotely accessing customer subscriber modules using diagnostic tools.• Providing superior customer service within Xplornet’s service level and quality guidelines.• Investigating issues reported by customers and liaising with internal departments to ensure proper escalation and resolution.• Prioritizing trouble tickets and documentation of technical issues and end user interaction Show less

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  Bell

  Oct 2017 - now

  • Senior Solutions Consultant

    Mar 2022 - now

  • Technical Consultant, Network Voice Connectivity

    Oct 2017 - Feb 2022