Rob Roggeveen

Experience

• 

  Sera Software

  Feb 1999 - Jul 1999

  Traineeship

  Sera software is an ERP package. I studied the possibility to extend this package with e-commerce functionality.

• 

  Fortis

  Jan 2000 - Jan 2001

  Traineeship

  Creating service catalogs as a part of Service Level Management.

• 

  Microsoft

  Mar 2001 - Aug 2013

  • Maintain relationships with both Global and large Enterprise customers and partners, like Philips, Akzo Nobel and Price Waterhouse Coopers. • Prevent incidents and Critsits by using proactive services. • Drive remediation to create a more reliable and stable IT environment. • Manage and coordinate Premier support agreements between Philips, Microsoft account team and Premier community. • Manage complex escalations. • Maintain relationships with different product teams. • Assist the Philips global Desktop team reviewing their Vista Deployment environment and accelerate Global Desktop build adoption. • Owner of Premier workshop delivery in the Netherlands. Show less

  • Premier Service Delivery Manager

    Mar 2010 - Aug 2013

  • Global Technical Account Manager

    Jul 2007 - Sept 2010

  • Technical Account Manager

    Mar 2001 - Jul 2007
• 

  Microsoft

  Apr 2015 - now

  Driving success of Microsoft cloud technology at our insurance companies. Be responsible for the success of Advanced Support for Partners (ASfP) in the Benelux. Create a healthy pipeline of (CSP) partners together with the One Commercial Partner team. Preselling ASfP contracts. Delivering great value to partners that have signed up. Build a strong relationship with partners and build a plan to help them be more successful. Leading a team of 8 people for Benelux partners.

  • Customer success account manager

    Nov 2021 - now

  • Cloud Service Account Manager

    Apr 2015 - Nov 2021