Anne OConnor

Experience

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  Bank One/Chase

  Sept 1994 - Aug 2000

  Financial Services Advisor

  Financial Services Advisor - As team lead was supervisor's assistant; handled team personnel actions and requests. Entered personnel actions into database. Had to write up various announcements for team. Monitored incentive programs; rate internal resumes. Took over when supervisor was unavailable; Handled problem cases for client; Setup work cases to research and resolve client issues; Sent out custom correspondence to clients; ensured all correspondence was accurate, had tact and was responded to appropriately. Took supervisor calls, pulled and examined team statistics; Monitored team service quality; Handle time exceptions; Took client calls and utilized problem solving skills on consistent basis. Show less

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  Bryan County Schools

  Aug 2006 - Jun 2009

  Substitute Teacher

  Substitute Teacher - Handle assignments with little notice or direction. Public speaking and overseeing a room full of children or teens. Direct their behavior. Respect the written instructions of the teacher and the school. Assist in the office during off-periods; answer phone, file, fax, make copies and assist with students.

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  H&R Block

  Jan 2010 - Jun 2010

  Premium Office Client Service Professional

  H&R Block Premium brand office, Performed office managerial duties. Maintained client database. Set appointments, Generated Invoices, Made necessary contacts with clients, office and company personnel. Heavy use of multiline phones, Traveled as needed to ensure all office needs and missions were completed.

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  US Army

  Jan 2011 - now

  Manage social media and messaging for The Adjutant General Directorate to dovetail with messaging from U.S.Army Human Resources Command. Monitor and address contact from customers. Triage customer concerns to ensure needs are addressed. Utilize tools to answer concerns and connect customer with resources to meet their need. Provide timely and empathic response to ensure customer knows TAGD cares and that their concern matters. Provide concierge level service from transaction start to finish. Compile data to better identify overarching issues not previously reported to upper echelon leaders. Publish MILPER Messages, Records Management, assist with IT functional support, review and enforce policy, provide material and functional assistance to The Adjutant General leadership and the Directorate. Show less Human Resource Specialist - Department of the Army Headquarters-level organization, working independently, as a team member, to perform research, data collection, analysis, review, evaluation, documentation, database management, Military Personnel (MILPER) generation, and advisory services in assigned functions in order to facilitate the Army's Centralized Selection List (CSL) - Command and Key Billet Program. Serves as subject matter expert on the Army's Centralized Selection List - Command and Key Billet Program. Maintains Command relief data products for OTJAG, ACOM and Department of the Army senior leadership. Draft and staff correspondence and actions to Department of the Army G-1 and other senior leadership signature or approval. Provides guidance and recommendations to Senior Leaders regarding the Army's Centralized Selection List - Command and Key Billet Program. Heavy use of Office Suite applications to include Visio. Military programs include: TMT, IWS/SMS. IPERMS, PERNET, TOPMIS, RLAS, OSS and ASBS. Show less Human Resources Assistant - Perform a variety of duties in support of the Army's program for promotion of Active. Reserve Components and National Guard Commissioned and Warrant Officers; Prepare records for promotion consideration and review promotion zone master file (ZMF), transcripts and other data sources. Accurately enter data into Army Selection Board System by consistently making additions, revisions or deletions records to keep them current, complete and accurate in accordance with regulations, policies and procedures. Review records for compliance with regulatory guidance and completeness. Review incoming correspondence to remove second party letters and any letters of criticism or any document that reflects negatively upon the character, conduct or motives of the officer under consideration. Serve as a final reviewer of eligibility determinations. Provide phone and email guidance to officers under consideration. Review records and contact soldiers to ensure board readiness. Generate and script orders. Provide appropriate advice and guidance to other personnel on actions in areas of expertise. Heavy of Microsoft Office applications, multi-line phones, DOS based systems and general office equipment. Military programs include: IWS/SMS, IPERMS, AORS, PERNET, RLAS, OSSS and ASBS. Clearance level: Secret Show less

  • Customer Experience/Messaging and IT Cell Administrative Officer

    Jun 2022 - now

  • Department of the Army Certified Lean Six Sigma Black Belt

    Apr 2013 - now

  • Human Resources Specialist

    Mar 2021 - Jun 2022

  • Administrative Officer

    Dec 2019 - Mar 2021

  • Human Resources Specialist

    Mar 2015 - Dec 2019

  • Human Resources Assistant

    Jan 2011 - Mar 2015