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Phillip Bess

Phillip Bess

IT Assistant

Followers of Phillip Bess325 followers
location of Phillip BessWaldoboro, Maine, United States

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  • Timeline

  • About me

    Technical Support Specialist at Office of Information Technology, State of Maine

  • Education

    • Messiah College

      2002 - 2006
      Bachelor of Arts (BA) History

      Graduated with 3.9 GPA. Summa Cum LaudeBoyer ScholarMember of National History Honors Society Phi Alpha Theta.

    • University of Oxford

      2005 - 2005
      History

      Council for Christian Colleges & Universities Study Abroad Program: Scholar's Semester in Oxford.Member of Wycliffe Hall and a Registered Visiting Student of the University of OxfordFocused on C.S. Lewis and Roman history. Visited Rome with tutor and other classics students.

  • Experience

    • Maine Media Workshops

      Jan 2010 - Jan 2011
      IT Assistant

      – Assisted in weekly classroom set up. - Provided IT support for Mac, XP, Vista, and Windows 7 machines.- Responded to help desk requests.

    • Maine Media Workshops

      May 2011 - Oct 2012
      IT Manager

      - Planned and executed staging 70+ Apple computers for classes each week. - Scheduled and managed interns. Designed and deployed basic wireless structure. - General troubleshooting for staff.

    • Office of Information Technology, State of Maine

      Aug 2013 - now

      - Technical lead on reverse proxy and enterprise DNS.- Backup technician for Juniper VPN solution. - Working with Checkpoint firewalls, Cisco ASA & routers. - Worked at help desk, providing tier 1 support- Supporting Microsoft ISA reverse proxy and Juniper VPN. - Working as a field technician, handling escalated tickets from the help desk. - Troubleshooting problems in an enterprise environment. - Supporting Windows XP, 7, Microsoft Office, and Outlook especially.

      • Technical Support Specialist

        Feb 2015 - now

      • Information Support Specialist I

        Feb 2014 - Feb 2015

      • IT Intern

        Aug 2013 - Feb 2014

  • Licenses & Certifications

    • Security+

      CompTIA
      Dec 2010

    • A+

      CompTIA
      May 2010

    • Network+

      CompTIA
      Nov 2010

    • CCNA Security

      Cisco
      Sept 2016

    • CCNA

      Cisco
      Sept 2013

    • CCENT

      Cisco
      Mar 2013

    • Secure DNS Configuration & Administration (SDCA) Accreditation 8.1

      Infoblox
      Feb 2019