Muzafar Ullah

Experience

• 

  Taj Hotels

  Dec 2016 - Apr 2017

  Internship Trainee

  Worked in various departments to understand the structure of 5-star hotels.

• 

  More Retail Private Limited

  Feb 2018 - Jul 2019

  Assistant Store Manager- Operations

  Led a team of 13, increasing store revenue by 30% through effective strategies.Maintained and managed inventory planning of 0.01% shrinkage through strategies. Optimized product placement via planogram and visual merchandising.Achieved 95 points in quality audits, ensuring high operational standards.Managed P&L to optimize costs and revenues.Focused on employee retention through training and coaching, building a high-performance team.Ensured accurate cash handling and enhanced customer satisfaction. Show less

• 

  Jimmies srl

  Nov 2020 - Jan 2022

  Production manager

  Managed the entire kitchen operations, increasing service speed by 30% within 60 days through streamlined processes.Reduced food wastage by 20% through efficient inventory and cooking and preparation procegures Implemented strategies to table turn over for 4 times, optimizing seating and revenue. Developed and implemented SOPs for quality and safety standards.Collaborated with stakeholders on menu planning and launching new products Created workflows and training plans to enhance team efficiency and performance. Show less

• 

  Stories19

  Apr 2022 - Feb 2023

  Co-Founder

  the first Indo-American food startup in Italyapplying lean startup methodology.Led brainstorming sessions on OKRs and drove the creation and launch of MVPs.Managed product development, market segmentation, and implemented various marketing techniques.Oversaw supply chain, logistics, and daily operations, creating and implementing SOPs.Handled finance, legal, and regulatory aspects to ensure smooth operations.Achieved 100% footprint on launch day and 310 positive reviews in one week.Increased sales by 40%, surpassing target goals, and achieved ROI within 180 days.Wore multiple hats, from business planning to cooking and cleaning in the restaurant Show less

• 

  Burger King Restaurants Italia

  Mar 2023 - Jul 2024

  Assistant Manager

  Led a team of 23, overseeing day-to-day operations and achieving a sales target of 2.4 million euros within one year.Increased employee retention by 30% through ethical and resilient leadership.Maintained shrinkage at 0.3% by implementing effective wastage prevention strategies.Achieved 90 points in quality audits and 94 points in standard store operations audits.Consistently met KPIs, maintaining 98% productivity and 87% positive reviewsHandling and tracking P&L ( EBITDA, COGS and employee productivity)Project reviews.Initiated and successfully managed 4 new store openings, training new teams, delivering on project milestones, and closing projects on time.Identified and mentored 6 team members, nurturing them to become future managers under my leadership Show less

• 

  Heinemann Italia

  Jul 2024 - Dec 2024

  Logistic and project associate

  Managed SKU tracking and inventory control through SAP, ensuring accurate stock levels and efficient stock movement.Supported in-store sales and contributed to achieving €100,000 in daily sales.Reduced inventory shrinkage by 0.4% by closely monitoring and controlling high-perpetual value goods.Oversaw HACCP standards in the food division, ensuring compliance with safety and quality regulations.Ensured adherence to quality and security standards, providing support to Dogana and Guardia di FinanzaImplemented luxury visual merchandising strategies, enhancing store presentation and customer experience.Delivered exceptional customer service, contributing to customer satisfaction and repeat business. Show less