Mitul George

Experience

• 

  Convergys India Services Private Limited, Pune

  Sept 2015 - Dec 2017

  Sales Associate

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Answered over 60 calls per shift to meet fast-paced call center demands. • Documented and detailed calls and complaints using call center's CRM database. • Achieved high satisfaction rating through proactive one-call resolutions of customer issues. • Technical Troubleshooting and solving customer queries related to broadband, DTH, router and modem • Probing and understanding requirements of customers in order to provided tailored solutions to their satisfaction • Handling escalation calls of AT&T Customers • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Documented transactions and support interactions in system for future reference and addition to knowledge base. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. • Resolved concerns with products or services to help with retention and drive sales. Show less

• 

  Travel Money NZ

  Dec 2019 - Sept 2020

  Sales And Service Consultant

  • Offering tailored travel solutions and budgeting for customers travelling abroad• Accurately handling all transactions and working towards meeting individual and store targets• International Money Transfer assistance and Insurance sales and queries handling• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.• Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business by 25%.• Organized and maintained VIP traveler program with discounts and special deals.• Liaised with the area manager to discuss news, order instructions, corporate actions and changing market conditions.• Handling large volumes of Cash and managing the store in the absence of the team leader Show less

• 

  Leading Edge NZ

  Nov 2020 - Jun 2022

  Account Manager

  • Managing portfolios from multiple industries like Builders, Plumbers, Engineers, Dentists, Lawyers etc. for yellow• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.• Maintained responsibility of sales, negotiations and reporting for account worth over $820,000 annually.• Part of high performing team consistently bringing in sales figures of 110% of target or above• Oversaw new business development and customer servicing.• Liaised between account holders and various departments.• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.• Contributed to annual revenue goals by selling new services and developing new accounts.• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.• Effectively managing negotiations with key internal stakeholders and external clients• Handling queries, escalation issues and offering advertising solutions for SME's throughout New Zealand• Lead and revenue generation through sales – upselling /cross selling• Digital Marketing, SEM, SEO, Google AdWords management and Yellow Online experience• Effectively using software namely HubSpot, Axle and Murray to help clients and manage their portfolio• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction. Show less

• 

  Elive Limited

  Jun 2022 - Nov 2023

  ● Work with various brands(design, content, acquisition, product, sales) to implement strategies to promote sales on the Elive website ● Supplier/Vendor partner and rebate programs/certifications to meet all requirements and targets. Establishment of new partner/rebate programs ● Pricing tiers/structure with our Suppliers/Vendors to remain competitive in our market while seeking opportunities to increase profit margins ● Product promotions and product specials from our Suppliers/Vendors in cooperation with our Manila based team. ● Training and up-skilling of our team with Vendor brands and product knowledge Show less ● Research suppliers and find the best value for our customers● Gather quotes and give proposals to prospective clients through face to face meetings● Solving problems and assisting customers with finding alternatives to a purchase incase of a supply chain issue● Advising customers about ICT solutions over phone and emails● Execute goods and services purchase approved by the management● Track inventory and submit purchase orders when needed● Recommend new products and services in keeping with the industry trends● maintaining the website by making sure information displayed is accurate and unique Show less

  • Product & Marketing Coordinator

    Jul 2023 - Nov 2023

  • Commercial Sales and Support Specialist

    Jun 2022 - Nov 2023
• 

  ROMDAS

  Apr 2024 - now

  Sales and Marketing Administrator

  DCL / ROMDAS