Mohammad Zmaili

Experience

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  Sukkar.net

  Mar 2007 - Dec 2009

  Technical Support (Part Time)

  Responsible of troubleshooting software and hardware Problems relating the IT OSs including Win XP and Win server 2003 and solving it inside and outside the company. In addition to solving hardware issues, building networks and maintaining it.

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  Arab Collage

  Dec 2007 - Sept 2010

  Technical Labs & Help desk

  Installing and configuring computer operating systems and applications. Monitoring and maintaining computer systems and networks.Troubleshooting system and network problems, diagnosing, and solving hardware/software faults.Also i was Responsible of network contains servers and 11 laps contains 300 pcs.

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  Trenchant Information Technology

  Jan 2010 - Jun 2010

  Technical Support (Part Time)

  Responsible of troubleshooting of software and hardware Problems relating the IT OSs including Win XP and Win server 2003 and solving it inside and outside the company. In addition to solving hardware issues, building networks and maintaining it.

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  Luminus Group

  Jun 2010 - Mar 2012

  IT Supervisor

  Installing and configuring computer operating systems and applications (Kaspersky Admin Kit). Monitoring and maintaining computer systems and networks.Troubleshooting system and network problems, diagnosing, and solving hardware/software faults.Replacing parts as required, providing support, including procedural documentation.Following diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications.Working with windows server 2003, 2008 environment and solving problems relating it.Setup VPNs connections.Installing cabinets and patch panels.Configure different routers and switches(like: Zyxel, Nortel)Installing Point Of Sales hardware and maintaining it.Working with retail hardware, software and everything about it.Working with retails systems like Falcons Soft POS and working with Trust soft POS. systems.Configuration and maintaining Oracle and SQL Server databases (main databases and databases of POS machines.)Working and maintaining different hardware pieces like DELL and Birth POS hardware.Installing, configuration and troubleshooting bTwin scales and different price checkers devices. Responsible of IT department at Lumi Market Company and Luminus Catering company branches and the main office.Monitoring the functioning of the retail's departments on systems and advice on problems and solutions witch arise.Ensure that work without interruption.Working with DVRs systems. Show less

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  Integrated Technology Group (ITG)

  Mar 2012 - Sept 2014

  Senior Network & System Administrator

  Designing and architecting competitive techno-commercial solutions in the Enterprise Infrastructure Solution – Full Redundancy, Security, Networking, Datacenter Domain and Disaster Recovery sites.Works in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems to meet needed integration with our solutions.Installing and configuring computer operating systems and applications.Installing, configuration and managing antivirus applications (Kaspersky, Symantec).Replacing parts as required, providing support, including procedural documentation. Following diagrams and written instructions to repair a fault, set up a system or supporting the roll-out of new applications.Working with windows server 2003, 2008 and 2012 environment and solving problems relating it.Installing, configuring and troubleshooting Microsoft Exchange server 2010 and 2013 environments, making the required updates and ensures mailboxes is backed up.Migration to windows server 2012 and exchange server 2013 from old versions.Configuring high availability solutions like: Network Load Balance (NLB) and Failover cluster as business needs.Installing, Configuring and Managing different System Center 2012 R2 Solutions (SCCM, SCOM, DPM, VMM and SCSM).Manage the backup and restore process with different backup solutions (Symantec Backup Exec, Acronis) and troubleshooting related problems and soling it.Installing, configuring and troubleshooting different backup devices (SAN storage, tape library).Configuring and managing FortiGate 200B & 60C firewalls and creates integration with Active Directory and creates the needed policies and connections.Working with virtualization farms (Hyper-V, VMware).Monitoring and troubleshooting systems and network problems, diagnosing, and solving hardware and software faults.Configure different routers, access points and switches.Expert in Helpdesk support. Show less

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  Saudi Commission for Tourism and National Heritage (SCTH)

  Sept 2014 - Nov 2017

  Senior Network & System Administrator

  Selected achievements:Transform IT Operations from traditional IT to the new generation of IT by implementing a new style of IT solutions like Automation to reduce service deployment time and costs, and providing technology as a service.Made a business success story by designed and built a fully private cloud environment by using Microsoft and HP technologies.Reduced VM creation time from more than three hours to 2 ~ 20 minutes, an 88 per cent reduction in time.Served both business and IT Operations by designed and implemented a fully automated processes for IT routine tasks.Integrated ERP & automation systems for routine tasks like account creation; Active Directory, Email and Lync accounts are created from ERP system then the end user receive a confirmation SMS telling him that ‘your account has been created on our system’ without the need for manual interaction.Planned and implemented security architecture on network, servers and systems to mitigate internal / external threats and having safe environment. Show less

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  Microsoft

  Dec 2017 - now

  -Enabling customers and delivery partners to secure their environments, identities, and protect sensitive information by providing, designing, and implementing cutting-edge technical solutions, including AzureAD integration, ADFS, Device registration, WHfB, Passwordless, App proxy, Identity Protection, MFA, Conditional Access.-Leading delivery partners’ employees in various roles, such as support engineers, SMEs, Technical Advisors, and Operation Managers by continuously offering guidance, assistance, and empowerment to tackle both technical and non-technical obstacles, also, refining and optimizing the training programs, processes, and procedures that support their development and growth. This approach enables our delivery partners to deliver top-notch support services to Microsoft customers, resulting in a positive impact on their overall satisfaction and support experience.-Leading the Global Cloud Authentication Experience community by working closely with customer service & support (CSS) and engineering teams to improve the relationship, enable and facilitate the collaboration between both teams. Also, gathering proactively customers and CSS challenges/needs and sharing them with the engineering team, which reflects directly to improve our products and the overall supportability experience to keep increasing our customers’ satisfaction.-Implemented a highly effective solution to swiftly identify device registration issues by developing troubleshooting tools such as DSRegTool and Test-DeviceRegConnectivity. These tools have greatly reduced the time taken to troubleshoot device registration issues for support engineers, customers resulting in a significant decrease in incoming cases and an increase in case deflection. This has had a notable impact on the overall efficiency of support operations, leading to a substantial improvement in customer satisfaction.- Mentoring and coaching multiple professionals in various roles in Microsoft and delivery partners. Show less

  • Product Manager

    Dec 2024 - now

  • Senior Partner Technical Advisor

    Dec 2017 - now