Angela Sutherland

Angela Sutherland

Telesales Marketer

Followers of Angela Sutherland176 followers
location of Angela SutherlandDurban Metropolitan Area

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  • Timeline

  • About me

    Administration Manager at Harley-Davidson Durban

  • Education

    • Harley-Davidson University (HDU)

      2001 - 2012
      Course Various online training courses for Harley-Davidson Personnel
    • Harley-Davidson University

      2006 - 2006
      Certificate Dealer Operations Training

      COURSES COMPLETED- How to Successfully Plan & Implement Change- Beyond WOW … Defining a New Level of Customer Service- Parts & Accessories Manager: Flat-Line to Full Throttle P&A Sales

    • Vetta Training College

      2006 - 2006
      Certificate Stock Control

      Stock Control

    • Intec College

      2001 - 2001
      Diploma Medical Office Assistant

      Medical Office Assistant

    • Queensburgh Girls’ High School

      1991 - 1995
      Matric Certificate (Grade 12) Secondary Education

      Matriculated

    • Northdene Primary School

      1984 - 1990
      Primary Education
    • Damelin

      2001 - 2001
      Diploma Small Business Management

      Small Business Management

  • Experience

    • Sanlam Life Assurance

      Jan 1996 - Feb 1996
      Telesales Marketer

      TELESALES MARKETER - Selling of Life Asssurance & other Sanlam policies

    • Team Trax

      Feb 1996 - Mar 1997
      Managers Assistant

      MANAGERS ASSISTANT - Reception / Switchboard- Sales- Vehicle Bookings- Stock control- Petty cash- Banking- Debtors- Creditors- Customer liaison

    • Tiger Wheel & Tyre

      Mar 1997 - Apr 1997
      Receptionist

      RECEPTIONIST - Reception / Switchboard- Stock receiving- Payment processing- Banking - Staff weekly wages

    • Harley-Davidson Durban

      Apr 1997 - Sept 2001
      Inventory / Stock Controller

      INVENTORY / STOCK CONTROLLER - Local & International Importing, Shipping, Customs Clearing & Receiving (air freight) of all parts, accessories & motor clothes - Stock costing, pricing & releasing onto system- Daily stock take coordinating- Warranty claimsPARTS, ACCESSORIES & MERCHANDISE BUYER - Ordering of parts, accessories & motor clothes (local & international suppliers) - Attended the 2001 Harley-Davidson Summer Dealer Meeting in Los AngelesWORKSHOP MANAGER - Workshop bookings & Job card maintenance- Customer invoicingADMINISTRATION / ACCOUNTS- Debtors- Creditors (local & international)- Banking- Petty Cash- Licensing of vehicles & Bank financing etc.- Computer & system maintenance Show less

    • Harley-Davidson Johannesburg

      Oct 2001 - Feb 2006
      Inventory / Stock Controller

      INVENTORY / STOCK CONTROLLER - Local & International Importing, Shipping, Customs Clearing & Receiving (air freight) of all parts, accessories & motor clothes - Stock costing, pricing, releasing & re-distributing to our 3 dealerships in South Africa (Durban, Johannesburg & Pretoria)- Stock take coordinating (daily & annually)- Warranty Claims ADMINISTRATION / ACCOUNTS- System reporting (daily/monthly) - RSWR's- Petty Cash - Debtors (Johannesburg) - Creditors (local & overseas) - National system database controller for our 3 dealerships (Johannesburg, Clearwater, Durban, 1000 Hills & Pretoria)- Design & implementation of new system procedure’s- Computer system maintenance- Attended the 2006 Harley-Davidson Winter Dealer meeting in Texas (Merchandise Buyer) Show less

    • Harley-Davidson Clearwater

      Mar 2006 - Jun 2012

      INVENTORY / STOCK CONTROL MANAGER- Local & International Importing, Shipping, Customs Clearing & Receiving (both air & sea freight) of all parts, accessories, motor clothes & motorcycles- Local & International stock costing, pricing & releasing onto system - Stock take coordinating (daily & annually)- Warranty claims- Stock Aging Analysis & Dead Stock Reporting monthly- Inventory Valuation Reporting & Maintenance- Inventory Database Maintenance- System Product Grouping Maintenance - Amendments to costs or pricing- Stock Adjustments / Amendments ADMINISTRATION MANAGER- Creditors (local & overseas)- Debtors- Petty Cash- Banking (local & overseas)- Systems database controller - Design & implementation of new system procedure’s- Computer system maintenance - Email setup & HDE-NET Administrator- Human resources i.e. new employee additions, medical aid, provident fund, time clocking recording & monitoring, staff system set ups & training thereof & monthly incentive/commission/overtime/leave calculations - Company Insurance (processing of claims, policy amendments & updates)- KPI Monthly reportingMERCHANDISING / BUYER- Buyer of motor clothes & accessories (local & international suppliers) - Management of retail sales & promotions - Management of the retail sales staff- Shop layout coordinator Show less INVENTORY / STOCK CONTROLLER - Local & International Importing, Shipping, Customs Clearing & Receiving (air freight) of all parts, accessories & motor clothes (Johannesburg & Clearwater)- Stock costing , pricing & releasing onto system for 2 branches (Johannesburg & Clearwater)- Daily stock take coordinating- Warranty claims- Stock Aging Analysis & Dead Stock Reporting monthly- Inventory Valuation Reporting & Maintenance- Inventory Database Maintenance- System Product Grouping Maintenance - Amendments to costs or pricing- Stock Adjustments / Amendments MERCHANDISING / BUYER- Buyer of all customer’s orders & stock of motor clothes & accessories (local & international suppliers) - Management of retail sales & promotions - Management of the retail sales staff- Shop layout coordinator ADMINISTRATION / ACCOUNTS - Creditors - local & overseas (Johannesburg & Clearwater)- Debtors (Clearwater)- National system database controller (Johannesburg, Clearwater, Durban, 1000 Hills dealerships)- Design & implementation of new system procedure’s- Computer system maintenance- Email setup & HDE-NET Administrator- Company reporting (daily/monthly) - Human resources i.e. new employee additions, medical aid, provident fund, new staff system set ups & training thereof- Provident Fund trustee Show less

      • Inventory / Stock Control Manager

        Jun 2009 - Jun 2012
      • Inventory / Stock Controller

        Mar 2006 - May 2009
    • Harley-Davidson Durban

      Dec 2013 - now

      - Local & International Importing, Shipping, Customs Clearing & Receiving (airfreight) of all parts, accessories & motor clothes- Local & International stock costing, pricing & releasing onto system - New & Used Vehicle Stocking with prep costs- Vehicle Invoicing- Vehicle Settlements- Warranty claims- Insurance claims- Inventory- Amendments to costs or pricing- Stock Adjustments / Amendments - Computer/Printer maintenance - Creditors - Debtors- Petty Cash- Processing of all expenses and invoices- Journals, Cash Book receipting and payment allocations- Business banking, processing of payments online- HR functions- Floorplan- Stock buying & ordering Show less

      • Administration Manager

        Nov 2019 - now
      • Accounts / Administration

        Dec 2013 - Nov 2019
  • Licenses & Certifications

    • Small Business Management

  • Honors & Awards

    • Awarded to Angela Sutherland
      "Heart Of Harley"​ National Award Harley-Davidson Africa Jan 2017 "Above and Beyond" Award
    • Awarded to Angela Sutherland
      "Heart Of Harley" National Award Harley-Davidson Africa Dec 2015 "Tenacious D" Award