Dominique Whitfield

Experience

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  Cone Health

  Feb 2007 - Jul 2013

  Mental Health Technician

  Provide care for mental health and substance abuse patients. Data entry and chartingEMR

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  Community Home Care & Hospice

  Jul 2012 - Feb 2017

  Support Team Lead

  • Assisted the HR manager by maintaining personnel files for job applicants as well as active and terminated employees.• Training, developing, coaching, and mentoring of all new hire.• Performed daily administrative functions such as answering calls and emails, greeting visitors, invoicing, and maintaining the inventory of office supplies.• Managed and prepared multiple reports, spreadsheets, documents and other forms for medical billing and coding.• Scheduled meetings and managed the calendar, took the meeting minutes, and forwarded the minutes via email to all the associates. Show less

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  Duke University Health System

  Feb 2017 - Jun 2020

  Lead medical receptionist

  • Assisted the HR manager by maintaining personnel files for job applicants as well as active and terminated employees.• Training, developing, coaching, and mentoring of all new hire.• Performed daily administrative functions such as answering calls and emails, greeting visitors, invoicing, and maintaining the inventory of office supplies.• Managed and prepared multiple reports, spreadsheets, documents and other forms for medical billing and coding.• Scheduled meetings and managed the calendar, took the meeting minutes, and forwarded the minutes via email to all the associates. Show less

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  Verizon

  Oct 2020 - Jun 2021

  Customer Service Representative

  • Answer over 50 customer service calls per shift• Up sales of Verizon wireless products• De-escalation of customer complaints• Scoring over 90% in customer satisfaction ratings• Leadership in weekly Team meetings via Slack chat

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  The Hartford

  Jul 2021 - Nov 2021

  Claims Representative

  • Performed daily administrative functions such as answering calls and emails, processing claims• Provided constant and reliable Customer Service to over 80 customers per day.• Maintained, coordinated, and updated the client database, records, and mailing lists.• Successful used medical coding to process Customer service claims.

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  Sedgwick

  Nov 2021 - Jul 2022

  Leave of absence coordinator

  • Process 60 or more FMLA claims per day• Case manager of over 100 claims• Utilized MS Excel to generate first contact reports. • Prepare, review, and submit claims to department managers for review.• Reduced office overhead expenses by 10% by processing claim in a less than 5 days turn around.

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  Lidl US

  Jul 2022 - Apr 2023

  • Facilities Management assistant

    Mar 2023 - Apr 2023

  • Human Resources Administrative Assistant

    Jul 2022 - Mar 2023
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  Blue Cross Blue Shield of Massachusetts

  May 2023 - now

  Leave of absence coordinator