Houssem Belabed

Experience

• 

  The 3 Dolphin

  Jan 2003 - Jan 2005

  Waiter

  Achievements:• Dealing with customer of different nationalities.• Gaining knowledge of the food and tourism industry.• Learning how to serve and provide a professional service.Responsibilities:• To serve customers.• Provide a good customer service.

• 

  The Saloon Steak House

  Jan 2005 - Jan 2007

  Head Waiter

  Achievements:• Improved multi language skills (English, Italian, German, Spanish and French) through customer service.• Gained Leadership skills.• Problem solving skills Responsibilities:• To ensure customers were satisfied with the service, the food and the environment of the restaurant. • Provide a prompt and efficient service to the customer.• Ensure all staff are to company standard.

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  The Hotel Riviera

  Jan 2007 - Jan 2009

  Guest Services Manager

  Achievements:• Dealing with customer of different nationalities• Dealing with difficult situations and resolving them timorously and productively for both the customer and the hotel• Dealing with staff issues and upper management implementationsResponsibilities:• To ensure customers are having a good holiday• Provide a good customer service at all times • To ensure smooth running of reception, bar and lounge area• Checking room maintenance was completed promptly and correctly• Translating menu changes• Dealing with customers at large functions and ensuring special requirements were met. Show less

• 

  The Gleneagles Hotel

  Jun 2009 - Jan 2013

  • Supervisor

    Jan 2011 - Jan 2013

  • Senior Waiter

    Jan 2010 - Jan 2011

  • Waiter

    Jun 2009 - Jan 2010
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  The Gleneagles Hotel

  Jul 2013 - Jun 2020

  Taking responsibility for the business performance of the restaurant.Analyzing and planning restaurant sales levels and profitability.Organizing marketing activities, such as promotional events.Creating and executing plans for department sales, profit and staff development.Setting budgets with senior management.Planning and coordinating menus.Coordinating the entire operation of the restaurant during scheduled shifts.Managing staff and providing them with feedback.Responding to customer complaints.Ensuring that all employees adhere to the company's uniform standards.Meeting and greeting customers and organizing table reservations.Advising customers on menu and wine choice.Recruiting, training and motivating staff.Maintaining high standards of quality control, hygiene, and health and safety.Checking stock levels and ordering supplies. Show less Achievements:• Annual award of Excellence Certificate. Being part of successful Ryder Cup as well as being responsible for the taking care of team USA.. Hit Scotland scholarship.. I have managed to build my confidence within my managerial role and be an effective part of the management team.Responsibilities:• To ensure customers are having an excellent stay and dining experience• Promote and sell food and drinks • Provide excellent customer service at all times • Support and mentor new members of staff joining our team and conduct training support for staff members• To ensure smooth running of the restaurant• Dealing with customers at functions and ensuring special requirements were met.. Assist guests in their choice of food and be able to recommend beverages to compliment these choices.. Ensure health and safety standards are in order.. To ensure that beverage & food cost is in line with target.. Making sure the L.Q.A criteria’s are being achieved and maintained.. I have managed a team of over 25 for less than a year, contributing to a record number of sales in the Club House Show less

  • The Clubhouse Manager

    Apr 2018 - Jun 2020

  • The Dormy Manager

    Apr 2017 - Sept 2018

  • Strathearn Dining Room Manager

    Jan 2017 - Mar 2017

  • Deseo Restaurant Manager

    Sept 2015 - Jan 2017

  • The Dormy Clubhouse Assistant Manager

    Dec 2013 - Sept 2015

  • Senior Supervisor

    Jul 2013 - Dec 2013
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  Gleneagles

  Jul 2022 - Dec 2024

  The Clubhouse General Manager
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  Seaton House

  Dec 2024 - now

  Operations Manager