Marco Almeida

Marco Almeida

Technical Trainer

Followers of Marco Almeida912 followers
location of Marco AlmeidaLisbon Metropolitan Area

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  • Timeline

  • About me

    Business Development Support Manager @ Galp Solar | Master's in Information Systems

  • Education

    • Universidade Aberta - Instituto Superior Técnico

      2022 -
      Master's degree Information and Business Systems Master's degree

      The Master in Information and Business Systems addresses the study of business technologies and systems, as well as the functioning of organizations, seeking solutions to the needs of constant technological innovation. Graduates in this course acquire skills that allow them to develop methodologies for exploring, applying, and evaluating technologies adjusted to the study of intervention in scenarios of use, exploration, and digital experimentation in an organizational context. It is a… Show more The Master in Information and Business Systems addresses the study of business technologies and systems, as well as the functioning of organizations, seeking solutions to the needs of constant technological innovation. Graduates in this course acquire skills that allow them to develop methodologies for exploring, applying, and evaluating technologies adjusted to the study of intervention in scenarios of use, exploration, and digital experimentation in an organizational context. It is a partnership between Instituto Superior Técnico and Universidade Aberta. Show less

    • Universidad Multicultural Cudec

      2020 - 2023
      Licenciatura Psicologia 9.55 out of 10

      PsicologíaComprende los procesos del comportamiento humano mediante el análisis y aplicación de los principios psicológicos. Conoce y maneja instrumentos de evaluación, registro y medición de la conducta. Ayuda a lograr el bienestar individual y social de las personas, por medio de la evaluación, el diagnóstico y el tratamiento de los problemas emocionales en el medio educativo, en el ámbito laboral, así como en otras áreas propias de la psicología.

    • Hellinger®schule

      2014 - 2019
      Executive Master Family Constellation

      The basis and the sustaining pillars of Hellinger sciencia® are called respect, consideration, acknowledgement and agreement. In the Hellinger® lebenSchule the insights and knowledge are taught to the people interested. The teachings of Hellinger sciencia® are carried out in courses completed by theory and practice. The theory is recorded and can be consulted in over 80 books written by Bert Hellinger. The Training Course for Family Constellator in the Hellinger® lebenSchule leads to inner… Show more The basis and the sustaining pillars of Hellinger sciencia® are called respect, consideration, acknowledgement and agreement. In the Hellinger® lebenSchule the insights and knowledge are taught to the people interested. The teachings of Hellinger sciencia® are carried out in courses completed by theory and practice. The theory is recorded and can be consulted in over 80 books written by Bert Hellinger. The Training Course for Family Constellator in the Hellinger® lebenSchule leads to inner greatness, a gain of force and attentive responsibility regarding one’s own life. The people who hope for and believe in the fact that life holds much more than up until now and wish to go through life more joyfully, confidently, attentively and happily can find the starting point and their goal here. Show less

    • La Montera, Aula de Gestalt para la psicoterapia y las artes escénicas

      2017 - 2019
      Executive Master Systemic Pedagogy
    • Universidade Católica

      2007 - 2007
      Certificate General Management Programme

      Strategic Management in the Knowledge Economy - Roberto CarneiroFinancial Accounting - Ricardo ReisManagement Accounting - Paulo PardalShopping Centre Mall vs. Street Shop, the best success way - João CarvalhoStrategic Management of Human Resources - David PatientInvestment and Financing Decisions - José Filipe RafaelLeadership, Motivation and Team Management - David PatientConsumer Centrism, Building Outstanding Customer Service and Retail Evolution… Show more Strategic Management in the Knowledge Economy - Roberto CarneiroFinancial Accounting - Ricardo ReisManagement Accounting - Paulo PardalShopping Centre Mall vs. Street Shop, the best success way - João CarvalhoStrategic Management of Human Resources - David PatientInvestment and Financing Decisions - José Filipe RafaelLeadership, Motivation and Team Management - David PatientConsumer Centrism, Building Outstanding Customer Service and Retail Evolution andImplications for Suppliers - Charles WaldmanConflict Management, Communication and Negotiation - João Matos Show less

    • Escola Secundaria de Belem-Algés

      1989 - 1990
      High School Diploma
    • Escola Secundária de Carnaxide

      1987 - 1989
      Complementary electronics course Electronics
    • Casa Pia de Lisboa

      1981 - 1987
      Service Engineer Electronics and Telecommunications Work register booklet
    • ISEL - Instituto Superior De Engenharia De Lisboa

      1991 - 1993
      Bachelor's degree Electrical, Electronic and Communications Engineering Technology/Technician

      University attendance.

  • Experience

    • Casa Pia de Lisboa

      Sept 1991 - Aug 1997
      Technical Trainer

      Technical Trainer

    • Sony ASC

      Sept 1997 - Apr 2003
      Service Engineer

      Authorized Service Center for Sony products. My function was repairing the products.In the last 3 years i was responsible for the TV repair division.

    • LG Electronics Portugal SA

      May 2003 - Oct 2012
      Customer Service Manager

      - Management of the Service Support Engineers, Customer Claim Management, Authorized Service Center and Customer Information Center training and support (Policies, procedures and IT system). - Responsible for the internal IT system as well as the Authorized Service Center wty claim and spare parts web portal. - Analysing, reporting and sharing repair data in order to assure KPIs. - Auditing to Authorized Service Centers. Prepare and assure the application of the annual technical training plan. - Service network setup and support for Consumer Electronics and Mobile communication Divisions.- Providing technical support and training to authorized service centers. Warranty claim management and spare parts control. - Good analytical skills and capacity to work under pressure. Team player with good interpersonal skills, experience in business planning, team management and leadership. Show less

    • Samsung Electronica Portuguesa

      Sept 2013 - Sept 2017
      Consumer Electronics & B2B Service Coordinator

      - Technical support and training to the service network, contact center and installers, training setup and delivery, KPI monitoring and customer satisfaction analysis and assurance.- Management of the service network, building processes and procedures when applicable, identify and solve service network needs in order to achieve the highest performance.- Analysing, reporting and sharing repair data in order to assure KPIs. - Auditing to Authorized Service Centers. Prepare and assure the application of the annual technical training plan. - Service network setup and support for Home Appliance, HVAC and IT Divisions. Show less

    • DeOutroLugar - Soluções Sistémicas

      Oct 2017 - now
      Head of Technical, Logistic & Training Operations

      Consulting Services, Business Systemic Consulting, Personal Systemic Consulting, Systemic Posture Training, Systemic Pedagogy. Serving Life promote the improvement of private individuals and businesses through a systemic attitude and posture.

    • MyFinance - Consultoria, Formação, Informática

      Oct 2017 - Mar 2022
      Head of IT & Real Estate Operations

      Real Estate Specialist, Investments and Financial Consulting, Accounting and IT services provider.

    • Galp

      Apr 2022 - now
      Business Development Support Manager | Galp Solar

      Business Support Manager responsible in Iberia for the development and tech support of business for channels at Galp Solar, a company of the Galp group that provides efficient and profitable self-consumption solutions to users, enabling them to participate in the energy transition.Galp Solar, previously Ei Energía Independiente, is a company of the GALP group that promotes renewable solar energy with an offer of quality and the latest technology, so that each partner obtains maximum profitability with the investment, helping the planet by generating its own green energy. Show less

  • Licenses & Certifications

    • Trainer Certification

      IEFP - Instituto do Emprego e Formação Profissional
      Jan 2012
  • Volunteer Experience

    • Volunteer

      Issued by Refood
      RefoodAssociated with Marco Almeida