
Marco Almeida
Technical Trainer

Connect with Marco Almeida to Send Message
Connect
Connect with Marco Almeida to Send Message
ConnectTimeline
About me
Business Development Support Manager @ Galp Solar | Master's in Information Systems
Education

Universidade Aberta - Instituto Superior Técnico
2022 -Master's degree Information and Business Systems Master's degreeThe Master in Information and Business Systems addresses the study of business technologies and systems, as well as the functioning of organizations, seeking solutions to the needs of constant technological innovation. Graduates in this course acquire skills that allow them to develop methodologies for exploring, applying, and evaluating technologies adjusted to the study of intervention in scenarios of use, exploration, and digital experimentation in an organizational context. It is a… Show more The Master in Information and Business Systems addresses the study of business technologies and systems, as well as the functioning of organizations, seeking solutions to the needs of constant technological innovation. Graduates in this course acquire skills that allow them to develop methodologies for exploring, applying, and evaluating technologies adjusted to the study of intervention in scenarios of use, exploration, and digital experimentation in an organizational context. It is a partnership between Instituto Superior Técnico and Universidade Aberta. Show less

Universidad Multicultural Cudec
2020 - 2023Licenciatura Psicologia 9.55 out of 10PsicologíaComprende los procesos del comportamiento humano mediante el análisis y aplicación de los principios psicológicos. Conoce y maneja instrumentos de evaluación, registro y medición de la conducta. Ayuda a lograr el bienestar individual y social de las personas, por medio de la evaluación, el diagnóstico y el tratamiento de los problemas emocionales en el medio educativo, en el ámbito laboral, así como en otras áreas propias de la psicología.

Hellinger®schule
2014 - 2019Executive Master Family ConstellationThe basis and the sustaining pillars of Hellinger sciencia® are called respect, consideration, acknowledgement and agreement. In the Hellinger® lebenSchule the insights and knowledge are taught to the people interested. The teachings of Hellinger sciencia® are carried out in courses completed by theory and practice. The theory is recorded and can be consulted in over 80 books written by Bert Hellinger. The Training Course for Family Constellator in the Hellinger® lebenSchule leads to inner… Show more The basis and the sustaining pillars of Hellinger sciencia® are called respect, consideration, acknowledgement and agreement. In the Hellinger® lebenSchule the insights and knowledge are taught to the people interested. The teachings of Hellinger sciencia® are carried out in courses completed by theory and practice. The theory is recorded and can be consulted in over 80 books written by Bert Hellinger. The Training Course for Family Constellator in the Hellinger® lebenSchule leads to inner greatness, a gain of force and attentive responsibility regarding one’s own life. The people who hope for and believe in the fact that life holds much more than up until now and wish to go through life more joyfully, confidently, attentively and happily can find the starting point and their goal here. Show less

La Montera, Aula de Gestalt para la psicoterapia y las artes escénicas
2017 - 2019Executive Master Systemic Pedagogy
Universidade Católica
2007 - 2007Certificate General Management ProgrammeStrategic Management in the Knowledge Economy - Roberto CarneiroFinancial Accounting - Ricardo ReisManagement Accounting - Paulo PardalShopping Centre Mall vs. Street Shop, the best success way - João CarvalhoStrategic Management of Human Resources - David PatientInvestment and Financing Decisions - José Filipe RafaelLeadership, Motivation and Team Management - David PatientConsumer Centrism, Building Outstanding Customer Service and Retail Evolution… Show more Strategic Management in the Knowledge Economy - Roberto CarneiroFinancial Accounting - Ricardo ReisManagement Accounting - Paulo PardalShopping Centre Mall vs. Street Shop, the best success way - João CarvalhoStrategic Management of Human Resources - David PatientInvestment and Financing Decisions - José Filipe RafaelLeadership, Motivation and Team Management - David PatientConsumer Centrism, Building Outstanding Customer Service and Retail Evolution andImplications for Suppliers - Charles WaldmanConflict Management, Communication and Negotiation - João Matos Show less

Escola Secundaria de Belem-Algés
1989 - 1990High School Diploma
Escola Secundária de Carnaxide
1987 - 1989Complementary electronics course Electronics
Casa Pia de Lisboa
1981 - 1987Service Engineer Electronics and Telecommunications Work register booklet
ISEL - Instituto Superior De Engenharia De Lisboa
1991 - 1993Bachelor's degree Electrical, Electronic and Communications Engineering Technology/TechnicianUniversity attendance.
Experience

Casa Pia de Lisboa
Sept 1991 - Aug 1997Technical TrainerTechnical Trainer

Sony ASC
Sept 1997 - Apr 2003Service EngineerAuthorized Service Center for Sony products. My function was repairing the products.In the last 3 years i was responsible for the TV repair division.

LG Electronics Portugal SA
May 2003 - Oct 2012Customer Service Manager- Management of the Service Support Engineers, Customer Claim Management, Authorized Service Center and Customer Information Center training and support (Policies, procedures and IT system). - Responsible for the internal IT system as well as the Authorized Service Center wty claim and spare parts web portal. - Analysing, reporting and sharing repair data in order to assure KPIs. - Auditing to Authorized Service Centers. Prepare and assure the application of the annual technical training plan. - Service network setup and support for Consumer Electronics and Mobile communication Divisions.- Providing technical support and training to authorized service centers. Warranty claim management and spare parts control. - Good analytical skills and capacity to work under pressure. Team player with good interpersonal skills, experience in business planning, team management and leadership. Show less

Samsung Electronica Portuguesa
Sept 2013 - Sept 2017Consumer Electronics & B2B Service Coordinator- Technical support and training to the service network, contact center and installers, training setup and delivery, KPI monitoring and customer satisfaction analysis and assurance.- Management of the service network, building processes and procedures when applicable, identify and solve service network needs in order to achieve the highest performance.- Analysing, reporting and sharing repair data in order to assure KPIs. - Auditing to Authorized Service Centers. Prepare and assure the application of the annual technical training plan. - Service network setup and support for Home Appliance, HVAC and IT Divisions. Show less

DeOutroLugar - Soluções Sistémicas
Oct 2017 - nowHead of Technical, Logistic & Training OperationsConsulting Services, Business Systemic Consulting, Personal Systemic Consulting, Systemic Posture Training, Systemic Pedagogy. Serving Life promote the improvement of private individuals and businesses through a systemic attitude and posture.

MyFinance - Consultoria, Formação, Informática
Oct 2017 - Mar 2022Head of IT & Real Estate OperationsReal Estate Specialist, Investments and Financial Consulting, Accounting and IT services provider.

Galp
Apr 2022 - nowBusiness Development Support Manager | Galp SolarBusiness Support Manager responsible in Iberia for the development and tech support of business for channels at Galp Solar, a company of the Galp group that provides efficient and profitable self-consumption solutions to users, enabling them to participate in the energy transition.Galp Solar, previously Ei Energía Independiente, is a company of the GALP group that promotes renewable solar energy with an offer of quality and the latest technology, so that each partner obtains maximum profitability with the investment, helping the planet by generating its own green energy. Show less
Licenses & Certifications

Trainer Certification
IEFP - Instituto do Emprego e Formação ProfissionalJan 2012
Volunteer Experience
Volunteer
Issued by Refood
Associated with Marco Almeida
Languages
- spSpanish
- enEnglish
- poPortuguese
Recommendations

Gul e fatima
SQA Engineer/ Requirement Analyst | Health Care | Compliance | Fintech | Compliance | Logistics Auto...Lahore District, Punjab, Pakistan
Mohit gupta
Assistant Manager @BNY MellonPune, Maharashtra, India
Aleksa katić
Computer Vision Engineer at RivianBelgrade, Serbia
Emer o'kelly
Brand Manager | TU Dublin #GoBeyondLearningGreater Dublin
Sandeep singh
Area Manager-Vigilance & Fraud InvestigationKanpur Nagar, Uttar Pradesh, India
Victoria thatcher
FOUNDER of NAVIWalnut Creek, California, United States
Auryana gryffon
Economics graduate looking for remote positionsKailua, Hawaii, United States
Stephan egger
Data Governance Expert | Data Management Expert | SAP Consulting | Requirements Engineering | Data Q...Zurich, Zurich, Switzerland
Dr.semichan joseph
PhD in Social Work,Co Founder Smart India FoundationWolverhampton, England, United Kingdom
Kellen de moraes
--Santa Maria, Rio Grande do Sul, Brazil
Dianne zukowsky
Co-Founder + Partner at Flare MediaGreenville, South Carolina, United States
Nicole silva
Business Administration & Analytics Student at DePaul Driehaus College of Business || William E. Ha...United States
Jaco venter
Head of PartnershipsCity of Johannesburg, Gauteng, South Africa
Atul kamble
UI Engineer II at Flipkart | Ex - Deutsche BankThane, Maharashtra, India
Umad nazir bhat
Asst Purchase Manager at NIMS University Rajasthan | FinanceJaipur, Rajasthan, India
Dilup seneviratne
General Manager at TNT FireworksOcala, Florida, United States
Nayan shukla
"""Technofreak | Seeking Opportunities to Make an Impact"""Kanpur, Uttar Pradesh, India
Vail miller
Sustainability Manager at RRG Nature Based SolutionsLos Angeles Metropolitan Area
Mark coughlin
Technical Trainer at Axis CommunicationsMalden, Massachusetts, United States
Daniel castro
Cientista de Dados | Analista de Estratégia de Crédito e Cobrança PL | Desenvolvedor Python | Profes...Sergipe, Brazil
...