Shahnawaz Ahmed

Experience

• 

  M/s Yadav Builders

  May 2008 - May 2012

  Accountant cum Manager

  Working on the invoicing and Payments of the vendors. Responsible for vendor statement reconciliation and vendor management. Looking after the accounts of multiple sites. Making estimations and quotations of contracts along with negotiations on new projects with the client. Responsible for maintenance of accounts payable and receivable along with the maintenance and control of all the documents.

• 

  Maersk Global Service Centres (India) Pvt. Ltd.

  Aug 2012 - Jul 2013

  Sr. Process Expert

  Managing the vendor reconciliation and semi self billing process. Preparing monthly status report and handling escalations and training new joiners.

• 

  Genpact India Pvt Ltd

  Aug 2013 - Jul 2019

  Operations Manager

  Working as Operations Manager – Accounts Payable (AP) and Record to Report (RTR). Responsible for queue management, data analysis and escalation management. • Continuous Improvement - Driving continuous improvements and delivering productivity commitments through the same.• Transformation - Working on the Intelligent Process Automation program management (RPA) as a solution design architect for the entire process. FDD, SDD & UAT

• 

  Tata Consultancy Services

  Jul 2019 - Mar 2022

  Program Manager

  • Automation program management – Responsible for the automation drives of India operations across organization within BPS, ITES and ERP Ops• Automation/Account assessment – Handling assessments for automation and lean six sigma projects• Artefact creation – Creation of artefacts on different technologies and areas as a reference for the leadership and the concerned teams• Knowledge sharing drives – Handling knowledge sharing sessions on different areas of automation, technologies and lean six sigma• BOT Accountability – Responsible for the tracking and managing of total BOTs in the organization• Capability Development – Responsible for identification and driving capability development across organizationCompleted Lean Six Sigma Green Belt project & Certification on GR/IR reduction giving a benefit of 9.2 million impact Show less

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  Cognizant

  Apr 2022 - Dec 2022

  Service Delivery Manager (PEX)

  • Lean & Automation Led Productivity – Drive projects (Lean Six Sigma/Automation) to meet FTE saves, drive PCSAT adoption to improve score, SPAN/Pyramid rationalization, incorporate digital levers, etc.• Process Stabilization – Stabilize process by finalizing the SLAs, activities, SOPs, SODs, Close schedules, etc.• Project Management – Handling overall FTE/Revenue margins for the account along with the project management to derive benefits for the accounts in various ways (Lean VSM, TNM, etc.). Show less

• 

  WNS

  Dec 2022 - now

  Sr. Group Manager – Transformation, Quality & Process Excellence

  Working as the Transformation & Quality Leader for all the F&A accounts of a vertical• Transformation/Continuous Improvement – Enhancing processes and delivering productivity through Automation and Lean Six Sigma projects.• Process stabilization/management – Finalizing SLAs, reporting structure, quality framework, quality management system, etc.• RFP/RFQ - Actively participating in RFP/RFQ for new deals