Phillip Olivares

Experience

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  Charley's Steak House

  Jan 2006 - Jun 2010

  Food Runner/Expo

  - Recognize and diffuse difficult guest situations at an award-winning "Top 10 Independently Owned Steak House" restaurant. - Hand-picked to represent Charley’s to the highest profile guests with ability to improvise and amaze.- Train new front-of-house employees on proper food safety and delivery techniques.

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  Choice hospitality

  Jun 2010 - Jun 2012

  Bar Spotter

  - Traveled to various bars and clubs to observe and document bartending behaviors for their respective management team.- Acted as a guest to obtain employee names and observed staff up close while documenting drinks and ticket sales.-Helped management improve efficiency and sales by observing staff under cover.

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  Orlando Magic

  Oct 2010 - Jan 2015

  Guest Service Representative

  - Hands-on experience ensuring satisfaction with VIP guests in our exclusive, members-only lounge.- Built rapport with Courtside Season Ticket holders (first name basis).- Utilize teamwork with fellow employees to execute timely setup for events/concerts.- Personally implemented new guest check-in procedures to improve accuracy and efficiency while ensuring members-only policy was enforced.

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  Hilton

  Oct 2010 - Jun 2011

  Food & Beverage Management Intern

  - Managed 5 different outlets with over 100 employees.- Led a project that increased sales by $10,000.- Conducted daily managerial duties including pre-shift meetings, ordering, and scheduling.- Wrote standard operating procedures.

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  Four Seasons Hotels and Resorts

  Aug 2014 - now

  Server/Bartender

  - Responsible for upholding Four Seasons' standards of service with high expectation guests.- Take initiative to check with each guest encountered to ensure their satisfaction and proactively minimize service glitches.- In charge of communicating safety updates with F&B team to ensure proper safety practices are conducted.