Talk to sales Try for Free
ROSHAN PALLATH

ROSHAN PALLATH

Customer Support Technician

Followers of ROSHAN PALLATH5000 followers
location of ROSHAN PALLATHAbu Dhabi Emirate, United Arab Emirates

Connect with ROSHAN PALLATH to Send Message

Connect

Connect with ROSHAN PALLATH to Send Message

Connect

  • Timeline

  • About me

    Information Technology and services

  • Education

    • National Institute of Management

      2012 - 2014
      Master of Business Administration (M.B.A.) Information Technology A

      MBA ( IT and Project Management )

    • Accel IT Academy

      2009 - 2010
      Advance Diploma IT infrastructure and Network Engineering A

      Advance Diploma in IT infrastructure and Network Engineering

    • National Institute of Management

      2008 - 2009
      Diploma Bussiness Administration A

      Bussiness Administration with Risk Management

    • University of calicut

      2005 - 2008
      BA.Literature Arts, Entertainment, and Media Management B

      Activities and Societies: English Literature Club Bachelors Degree in English Language and Literature

  • Experience

    • GESTALT IT SOLUTIONS

      Feb 2008 - May 2009
      Customer Support Technician

      IT Technician

    • Esquire Associates

      May 2009 - Jun 2010
      Information Technology Technician

      IT Technician

    • Employee State Insurance Corporation( ESIC )

      May 2010 - Apr 2013
      Information Technology Administrator

      IT Administrator in ESIC Regional Office , Branch Offices and Dispensaries Outsourced by Wipro Infotech / IAS id : COCHAO00041

    • Telephony Telecommunication & Electronics Tech

      Jul 2013 - Dec 2015
      Technical Support Team Lead

      Migration technician and Fiber optic technician for OOREDOO FTTX

    • Best It World India Private Limited(Iball Technology)

      Mar 2016 - May 2017
      Service in Charge ( IT /Mobile /Tablet )

      Branch in charge and supervisor for IT , Mobile and tablet services and support

    • Gurukulam Public School

      Jun 2017 - Apr 2018
      Information Technology Administrator

      IT Administrator

    • Netware Technologies llc.

      Jun 2018 - Nov 2018
      Information Technology Support Engineer

      As Information Technology Support Engineer

    • Employee State Insurance Corporation( ESIC )

      Dec 2018 - Jun 2021
      IT Manager

      IT Manager for Employees State Insurance corporation (Hospitals and Dispensaries) Outsourced by Velocis Systems Pvt. LtdAddress requests for installation, configuration, test, maintenance of software components.Handle daily technical support activities on application software – ERP and MIS.Handle Account creation and provision of software to usersHelp users in navigation and usage of ERP, MIS application softwareInstallation, Maintenance and Administration of Cisco Routers, Switches and SD-wan DevicesInstallation, Maintenance and Administration of Windows and Linux systemsInstallation, Maintenance and Administration of Network and Network devices Handle daily technical support activities on network and voice managementSetup computer systems and install software for various applications and programs. Provide job trainings to new hires and staffs when neededMaintain documentation of customer issues and their solutionsPerform regular evaluation on all incident trends and prepare all preventative maintenance for infra componentsHandle IT asset management and stock maintenance Provide support in system upgrades and patchesCall escalation and resolution Any other IT related issues Show less

    • Cell Information Technology

      Dec 2021 - Mar 2023
      Information Technology Support Engineer

      Providing IT support and end-user support for major clientsInstalling and configuring Desktops and laptops, Microsoft windows and Linux operating systems.Installing and configuring printers, scanners, projectors, whiteboards, and other peripherals Configuring and supporting Microsoft team, OneDrive for business and Office 365 clients Installing and configuring outlook email client and office 365Monitoring and managing the Acronis backup serverMonitoring and administration of Sophos Central Endpoint securityBasic administration of Sophos XG firewall, SonicWALL and Fortinet firewall and policies Basic administration of Microsoft active directory users and groupsInstalling and configuring wireless access points Installing and replacing Cisco IP telephonesConfiguring and troubleshooting LAN network issues and application issues Installing and managing anti-virusLAN and fiber patch cablingMeet SLA as demanded by the organizationSubmission of daily, weekly and monthly reports to the manager Show less

    • Khalifa Fund for Enterprise Development

      Aug 2022 - now
      Information Technology Engineer

  • Licenses & Certifications

    • AT15 - Central Endpoint and Server v3.0 - Architect

      Sophos
      Jan 2022

    • VMware Certified Professional - Data Center Virtualization 2024 [v2]

      VMware
      Jun 2024
      View certificate certificate

    • Microsoft Certified: Azure Administrator Associate

      Microsoft
      Jan 2023
      View certificate certificate

    • MCSE

      Microsoft
      Dec 2011

    • ET15 - Sophos Central Endpoint and Server v3.0 - Engineer

      Sophos
      Jan 2022

    • Multi Skill Technician

      Ooredoo Qatar
      Jul 2014

    • BLOCK WIRING

      Ooredoo Qatar
      Jan 2014

  • Honors & Awards

    • Awarded to ROSHAN PALLATH
      ESIC Appreciation ESIC co-operation Apr 2012 For the successful completion of project Dwanathari and installation of devices and network.