Michael Corcoran

Experience

• 

  Amway North America

  Aug 2002 - Sept 2021

  Responsible for developing a vision and strategy with leadership that aligns Amway North America sales strategy, functional support areas, and long-range business plans to develop programs, processes, systems, tools, and performance metrics to drive Strategic Account Management initiatives forward. Accountable for the oversight, development and execution of sales account management strategies, sales strategies, and qualification management for all leader segments. • Led team of quality analysts towards influencing performance and process improvements via partnerships with supervisors• Continuously reduced standard deviation in scoring of agent performance• Manage performance to create a high performance culture • Managed promotions and communications for Latin American regional training department (web, print, video, social media).• Conducted monthly surveys and interviews to measure distributor satisfaction and identify opportunities.• Partnered with other departments on distributor trips and events (200- 1200 attendees). • Consult as a strategic business partner between the corporation and distributors. Groups I consult with generated $60-$80 million in annual sales.• Diagnose and prioritize performance issues and implementation of growth strategies. • Communicate with and educate distributors in the areas of business performance optimization, policy, and results.

  • Key Account Manager

    Jul 2014 - Sept 2021

  • Customer Service Quality Assurance Supervisor

    May 2013 - Jul 2014

  • Field Liaison

    May 2010 - May 2013

  • National Account Representative

    Aug 2002 - May 2010
• 

  Applied General Agency, Inc.

  Sept 2021 - Sept 2022

  Independent Insurance Broker

  • Maintain high standards of customer service by building relationships with clients.• Respond to customer calls swiftly to resolve issues and answer questions.• Enroll eligible beneficiaries in Medicare Advantage and Medicare Supplement using consultative selling techniques.

• 

  Providence Health Plan

  Sept 2022 - now

  Manager Medicare Producer

  - Train and educate brokers on the key competitive advantages of Providence MAPD and network.- Develop relationships and opportunities to increase enrollments for novice, intermediate, and advanced brokers.- Partner with FMOs to increase the number of RTS and writing agents.- Collaborate with internal teams to deliver broker-friendly assets and a high level of service to brokers/members.