Joy McIntyre BSc (Hons) MCIOB CIWFM AssocRICS

Experience

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  Interbrew

  Jan 2002 - Aug 2005

  Process Manager – National Customer Service Centers

  Coordinate and lead the implementation of a national customer service centre across the Uk, Scotland and N Ireland. Focus on driving a first class customer service, ensuring consistency across all sites in the level of service provided. Share best practices to develop, implement and document new ways of working. Ensure appropriate IT systems and upgrades were in place to track performance/record sufficient information. Cascade and train individuals on change management. Provide regular status updates to key stakeholders and project leaders. Organise and execute local recognition schemes. Show less

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  AB InBev

  Aug 2005 - Dec 2012

  Operations Manager

  Responsible for playing a vital role to deliver various key business initiatives to develop new ways of working across numerous departments (internally and with external suppliers). Work closely with a global project team to implement operational change management. Resourcing, monitoring progress, exploring the value of change and ensuring change is cost effective without compromising customer service levels. Lead & implement best practices across the leased and tenanted estate to deliver the global world class commercial sales excellence program within the UK. Co-ordinate and lead the implementation of aligned sales incentives & tactical drives. Provide regular reporting & volume analysis to support sales KPIs. Show less

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  Stonegate Pub Partners

  Jan 2013 - now

  Provide leadership to a team of external suppliers including contractors, designers and consultants to meet key business objectives.Developing the construction partnering program ensuring all construction related activity is delivered to the highest standard possible. Delivering projects to agreed timescales.Maximise property performance working alongside Divisional Property Managers.Support a wide pub property portfolio in the Midlands division by leading the relationships with key construction partners & a network of sub-contractors to optimise performance and deliver cost effectiveness at all levels.Set, monitor and report against performance management standards with the construction partners and maintain a pipeline of future contractors to replace underperforming Partners. Complete on site assessments following construction activity to ensure best value for money, quality of workmanship and customer service has been delivered. Show less

  • Property Manager

    Sept 2016 - now

  • Partnership Contracts Manager

    Jan 2013 - now
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  Stonegate Group

  Oct 2020 - now

  Property Manager