TIFFANY CEOL

Experience

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  NuCycle Technology

  Jan 2004 - Jan 2007

  Service Technician / Customer Representative

  • Required to understand all aspects of the company from assembling and testing toner cartridges, assisting with accounting, doing inventory and ordering supplies, answering phones and assisting customers and troubleshooting and maintaining customer printers and computersSelected Contributions: Organized inkjets and toner cartridges at the front and back of store Selected to serve as Manager on Duty on occasion for an hour to hour ½ Became primary customer service representative when previous personnel quit, until replacement was hired and trained. Assigned the roles of primary in-house technician and relief customer service representative. Show less

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  Aerotek

  Jan 2007 - Jan 2009

  Assembler I

  Assembler I / Temp Assembled various types of products daily, including printed circuit boards, wiring cabinets, subassemblies and testing adapters Assisted in different departments such as the oil lab analyzing chemicals from the field for wear and tear of equipment, the shipping department, and the inventory room assisting in issuing work ordersSelected Contributions: Selected to assist in various departments due to personal flexibility and the ability to multitask.  Received recognition from management due to accomplishments acquired while at the company. Show less

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  AESSEAL

  Nov 2009 - Oct 2012

  Warehouse Tech I

   Handles multiple shipping requests daily  Ships out products using several different shipping methods including UPS, FedEx, DHL, and others Verification of correct paperwork, items and amounts, shipping methods, dates and addressesSelected Contributions: Created chart to keep track of shipping inventory, boxes, tape, freight supplies, and misc. items Notified of improvements of timing in ordering supplies due to the chart in my departmen  Received congratulations from supervisor, manager, and employees for exceeding previous shipping personnel performances Show less

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  Clayton Homes

  May 2013 - Aug 2013

  Corp Security Intern

  • Monitored various security programs for suspicious activities• Learned Python programming language• Collected and compiled Asset information into central database• Re-imaged & backed up hard drives• Deployed and replaced new PCsSelected Contributions:• Instituted automated rule to track new hardware for Asset Discovery Project• Used Python to write scripts for automation

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  SAIC

  Sept 2013 - Oct 2013

  Account Services

  • Unlocked & Recertified User accounts• Created new employee accounts• Created and maintained WebEx accounts• Used Remedy software to process approved tickets

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  Pilot Flying J

  Oct 2013 - May 2014

  Network Operations Analyst

  • Monitor Networks using PRTG• Troubleshoot to reestablish Pilot stationso Air cardso Routers & Switcheso T1 connectionso Devices POS Kiosks NexGen Phones• Upgrade Cisco routers, switches & phones• Unlock & lock systems through SolidCore• Create and manage projects through Jira ticketing• Create online trouble tickets through AT&T and Verizon• Program Access Points• Use Cisco Prime Infrastructure to Create heat maps for Access Point placement Show less

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  Clayton Homes

  Jun 2014 - Aug 2014

  Telecom Assistant

  • Run internet and phone cabling for new desks• Troubleshoot employees phone issues• Move employees PC and phone to new locations• Update and verify Phone Directory

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  GRIDSMART Technologies, Inc.

  Oct 2014 - Oct 2015

  Technician/ Assembly

  • Troubleshoot Electronic Traffic Management System to the root cause• Final testing of Electronic Traffic Management System and add requested custom software• Custom cabling and electronics assembly to include testing and preparing multiple motherboards• Uses Ghost to program multiple hard drives

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  EarthLink

  Jan 2016 - now

  3rd Tier Tech Support

  Sitel – Knoxville TN (January 2016 – Present) 3rd Tier Technical Support• Work trouble tickets• Troubleshoot inbound phone calls• Configure modems• Conference with Vendors on Internet issues• Train new Representatives on troubleshooting• Setup Mail Clients on Multiple deviceso Apple Productso Microsoft Products