Morgan Boyd, MBA

Experience

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  Northwest Hills Surgical Hospital

  Sept 2014 - Jan 2015

  PRN Nurse Aide

  • Interact with patients in a respectful manner, at all times.• Ensure patient confidentiality at all times when inputting patient vitals• Strive for excellent patient satisfaction by ensuring patient’s comfort at all times during their stay• Assist nurses with discharging patients and any additional patient needs

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  EyeRis Vision

  Aug 2015 - Jun 2017

  Office Assistant

  • Manage the patient schedule for multiple office locations, provide exceptional customer service, verify insurance, up-keep of patient medical records, and coordination of referrals from other healthcare providers. • Analyze financial reports for the CEO and report findings on a quarterly basis.• Ensure proper application of insurance payments to patient accounts, send patients’ bills in a timely manner, ICD-10 insurance coding after patient visits. Up-keep of ERAs for two different practices in effective manner• Manage multiple process improvement projects, including patient access services and management processes. • Preparation and execution of staff meetings and meetings with vendors, including presentations on various topics. Help CEO with managing staff at two different locations.• Highlighted Projects:o Create a billing department by developing a billing policy and procedures for the company that follow CMS guidelines; the company previously had no process that was in regulation for CMS. Coordination of communication between the company and collection agency which allowed for thousands in increased revenue for the practice.o A/R report project to determine areas for improvement with billing practices, which included clearing out old A/R reports. Assisted the CEO establish a bad debt expense category and reconciled old ERAs to clear old patient accounts. Managed repeals for claims on behalf of patients and the practice. Reconciled an A/R report that was three to four years old by updating it over a six-month period. Show less

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  Orthopaedic Specialists of Austin

  Jun 2017 - Aug 2017

  Medical Records Clerk

  • Interact with patients in a respectful and compassionate manner.• Establish coordination of care for patients after surgery• File medical record requests from medical offices, legal offices, hospitals and patients. • Manage patient schedule for multiple physicians, provide customer service, verifying insurance, up-keeping medical records, and coordinating requests for referrals from other healthcare providers

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  MKTG

  Sept 2017 - Jan 2018

  Brand Ambassador
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  Houston Methodist

  Jan 2018 - May 2018

  Guest Relations/Service Quality Intern

  • Interact with patients by rounding with Patient Liaisons within the hospital; file formal grievances• Participate in staff rounding with the Service Quality Specialists• Assist Service Quality Specialists with their monthly Hourly Rounding/Positive Language Skills Labs; Evaluate and coach staff on their rounding technique to help improve their patient communication skills and compassionate communication• Conduct and participate in a daily patient experience huddle and send out huddle reports to leaders as needed• Develop meeting agendas and prepare monthly staff meeting minutes for multiple departmental and system meetings• Attend and participate in various hospital and system committees focused on patient experience; discharge planning work groups, ambulatory care experience committee and women’s services improvement meetings• Contribute to and assist coordinating Patient Liaison and Service Quality project work• Provide data analysis reports that contribute to operational process improvement activities for the Director of Service Quality and Service Quality teamo Partner with the Service Quality Specialists and Project Manager in a collaborative process improvement project by using a SWOT analysis and moment mapping process with focus on the system’s lowest-performing Emergency Department, and presentation of the identified project findings to executive leadership of the hospital. o Manage updates of the Guest Relations’ New Employee Orientation material, developing a training program focused on compassionate communication and presenting the new material to new incoming staff members. Clinical staff members are now evaluated on Compassionate Communication during annual comps as a result of this project.o Collaborate with a Senior Patient Liaison to revise, streamline and implement the Lost Belongings Process for lost items within the hospital. We developed new guidelines, created a process map and distinguished a timeline for hospital implementation. Show less

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  Advanced Dermatology and The Center for Skin Research

  May 2018 - Mar 2020

  Revenue Cycle Manager
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  PAD Specialists

  Feb 2021 - now

  • VP of Operations

    Dec 2021 - now

  • Interim Human Resources Director

    Apr 2021 - Dec 2021

  • Operations Manager

    Feb 2021 - Dec 2021