David Baker (CAMS)

Experience

• 

  Countdown Supermarkets

  Jun 2008 - Jun 2010

  Chilled Foods and Produce Assistant

  Maintaining a high level of customer serviceCompleting daily paperwork and weekly stocktakesDealing with customer enquiries and requests

• 

  The University of Auckland, Faculty of Arts

  Jan 2009 - Aug 2013

  IT Support Specialist

  Maintain IT and network infrastructureProblem resolution supportDesktop deployment for Microsoft WindowsGeneral Support with IT staff activitiesAchievements include:improved the efficiency of the auditing processquickly acquired skills on the jobam acknowledged as a valuable contributor to the team

• 

  ASB Bank

  May 2013 - now

  – Monitoring transactions using Fraud/AML detection software and analysingacquired information to make informed decisions– Taking appropriate measures where fraud has been identified to mitigaterisk and potential loss for the customer and the bank– Following up with customers impacted by fraud to assist in resolution and educating them on how to protect themselves in the future– Conduct Transactional Enquiry– Identifying Customer Sanctions/Politically Exposed Persons through investigating various resources– Responsible for weekly Operational Reporting and discuss outcomes in team briefs– Investigating and completing ad hoc special cases and tasks by team managementAchievements include:– Personal commendation from the Reserve Bank of New Zealand in a recent audit for the high standard of my work– Successful completion of an ACAM’s Trade-Based Money Laundering course, with a 90% score– Obtained CAM’s certification with an 81% score Show less Team Leader of the Day 2 team within CVS at ASB Bank- Guided the team through a period of change and uncertainty with their jobs- Mentored the team through regular 1:1 sessions and coffee breaks- Proactive in using skills matrix to drive development- Oversaw the recruitment of new staff- Managing backlog work alongside Risk Partner- Fostered a positive team culture despite lockdown and capacity challenges- Cultivated positive stakeholder engagement- Provided SME support for Accelerate & Refresh, EID&V, sampling changes and harmonisation topics- Simplified the Corporate and PBW&I reportingAchievements Include:- Consistent ENPS of 63, higher than CVS average- Greater team cohesion- Consistently met monthly RAS metric of less than 1% of critical errors - Over 900 WorkSmart hours saved for the year Show less – Provided ongoing support and encouragement to my team collectively and individually through regular 1:1 sessions.– Provided AML/CFT training to staff who had little to no previous experience in a financial crime environment– Recruitment of new staff, leading interviews– Implemented policy to achieve optimum outcomes, while managing compliance obligations.– Managing remediation work through Risk Insite alongside Risk Partner– Responsible for maintaining day to day workflows while managing team dynamics– On target to complete remediation work three weeks ahead of schedule, while also maintaining high standards.– Ensuring SLA’s and regulatory requirements are maintained at all times.– Stakeholder engagementAchievements include:– 100% QA results for the team for February through to April – Majority of staff have completed courses in ACAMS Show less I work with the Global Payments team to process incoming and outgoing international/SWIFT payments. This is a high-risk environment due to the high face value of some of the payments and most tasks are highly time sensitive, yet require a high level of accuracy. The main tasks I have performed in this role have required a high level of interaction with internal and external customers via phone and email. In addition to this, I am also involved in many aspects of the incoming and outgoing payment processes, while ensuring that any AML risks are mitigated and monitored. Show less

  • FCI Manager - Customer Risk Team

    May 2024 - now

  • Team Leader - CVS

    Sept 2022 - May 2024

  • Financial Crime Analyst

    Jun 2019 - Sept 2022

  • Team Leader - CVS (12-month secondment)

    Jul 2021 - Jul 2022

  • Team Leader - FCI (4-month secondment)

    Feb 2021 - Jun 2021

  • Financial Crime Analyst - Detection

    Feb 2017 - Jun 2019

  • International Payment Specialist

    May 2013 - Jan 2017