Pete Sowden

Experience

• 

  YORKSHIRE BUILDING SOCIETY

  Mar 1975 - Apr 2014

  Head Of Service Quality

  Group wide direction, responsibility and engagement in; - Strategic Project sponsorship and direction. - Customer Experience - strategy and practice - Executive responsibility for Group wide high quality Complaint handling operation. - Treating Customers Fairly and Conduct Risk elements - Document and data management - Regulatory relationships on relevant business topics (e.g. Financial Conduct Authority/Financial Ombudsman Service) - Management of Business Operations

• 

  Pelican Services Ltd

  Oct 2013 - now

  Director

  Consultancy - specialism in customer experience; financial management; project management; business transitioning

• 

  Marie Curie UK

  Sept 2014 - now

  Management duties on a voluntary basis (2 days per week) - re over 90 volunteers working at the Bradford Hospice. - Development and maintenance of volunteer records - Interpersonal direct contact with the volunteers - focal point for volunteer issues - Development of volunteer communication channels - Main volunteer liaison with Hospice Management

  • Day Therapy Support (Voluntary)

    Mar 2020 - now

  • Team Manager (Volunteer role)

    Sept 2014 - Mar 2020
• 

  Business Doctors - NEA

  Oct 2014 - Jun 2018

  New Business mentor

  Voluntary work; - Mentoring prospective new business owners; business planning; budgetting; loan applications; confidence building/motivational support; post-new business support for 6 months following commencement of trading.

• 

  Bradford Community and Voluntary Service

  Feb 2015 - May 2017

  Board Trustee

  Member of Board responsible for the direction and manasgement of the organisation - strategic partnering, community/voluntary initiatives, voluntary sector activity, VOSO support, finance and budgeting. Integral activity in successful merger project consolidating the individual voluntary oversight bodies in the Bradford District into one effective oversight body.