Tylar Bright

Experience

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  Meijer

  Jun 2012 - Aug 2012

  Meat Clerk

  Stocking and conditioning shelves. Maintaining shelves and counter area. Assisting customers with questions and requests. Answering the phone in a polite and timely manner. Processing customer requests. Working with coworkers to maintain area appearance and customer satisfaction.

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  Panera Bread

  Oct 2013 - Dec 2014

  Cashier

  Greeting, helping, and servicing customers. Answering phone calls and taking orders over the phone. Handling money and cash register. Maintaining area cleanliness and stocking necessary items. Barista duties, handling pastries and food items. Delivering food to tables, keeping dining room area clean. Making coffees at specific times. Preparing pastries and bagels for donation.

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  Excelda Manufacturing Company

  Jan 2015 - Jan 2016

  Customer Service Representative

  Greeting and signing in and out guests and visitors. Answering and transferring phone calls to their respective customer service or sales representative, or helping them myself if able. Sending out and retrieving/ sorting through company mail. Helping to set up customers from companies such as Volkswagen, BMW, and Audi into the company's web portal. Completing any work assigned to me by the other customer service representatives.

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  United General Supply Co., Inc.

  Jul 2016 - Aug 2017

  Customer Experience Specialist

  Initiating and receiving customer phone calls and emails. Checking and responding to voicemails in a timely manner. Providing excellent customer service and giving every customer a pleasant experience with our company. Processing customer payments through credit/debit card and mail-in checks/money orders. Creating shipping labels and packaging and shipping customer orders.

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  MedImpact Healthcare Systems, Inc.

  Nov 2017 - Aug 2019

  Prior Authorizations Clerk

  Performed data entry, processing prior authorizations for pharmacy benefit supplier, achieveing 95%+ metric scores on a regular basis.Coordinated with pharmacies/doctors offices via telephone and fax to resolve inquiries and assist with order processing.Input sensitive HIPAA information and follow strict company guidelines regarding such information.Assisted in resolving long-standing procedure challenges through feedback and testing over a period of weeks.

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  Integra Partners

  Oct 2019 - Sept 2022

  Document Management Specialist

  Monitored and managed multiple email inboxes company-wide, assisting with IT, Customer service, and Claims departments.Delegated work to the Document Management team and monitored progress in their work throughout the day.Arranged with pharmacies/health plans/ doctor's offices via telephone/fax/email to fill patient orders and resolve inquiries.Collaborated with other departments and management on training in multiple areas to assist with projects and encourage movement within the company.Completed onboarding of 3 new large clients through consistent communication and extensive knowledge of procedures.Managed data entry inbox alone for a period of 3 months during system changes so the rest of the team could focus on said changes and onboarding issues. Show less

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  TaskUs

  Sept 2022 - now

  Fleet Response Specialist

  Performed detail-oriented tasks that influenced real-time vehicle behavior, developing strong skills in technical documentation and data interpretation, while consistently achieving 100% KPI metrics.Classified difficult scenarios promptly and documented issues for QA team review.Analyzed autonomous vehicle data to generate detailed feedback reports, improving product development and decision-making processes.Led bug audits by spearheading bug reporting on automotive software, using specialized tracking tools to identify defects and provide actionable insights for engineering enhancements.Utilized live project tools to annotate real-world data, enhancing machine learning model accuracy.Consistently attended weekly synchronization meetings to ensure team alignment and project coordination. Show less