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Mohamed Sebai

Mohamed Sebai

Sales Agent &Ticket Agent and tour guide in Europe

Followers of Mohamed Sebai224 followers
location of Mohamed SebaiHungary

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  • Timeline

  • About me

    SME /LEAD (Senior End User Computing ) 2nd Level Desktop Support

  • Education

    • Institute international of management (INSIM)

      -
      High Technician in Marketing Marketing

    • INSIM ALGERIA /PGSM FRANCE

      2007 - 2008
      BACHELOR BUSINESS ADMINISTRATION Business, Management, Marketing, and Related Support Services

    • Institute international of management- INSIM

      2006 - 2007
      Diplôme d’Etude Supérieur Spécialité Gestion (D.E.S.S.G), Business Administration and Management, General

  • Experience

    • Damtours Algeria

      Aug 1999 - Jun 2012
      Sales Agent &Ticket Agent and tour guide in Europe

    • Unisys Magyarország Kft.

      Aug 2012 - Oct 2014
      French-English speaker service desk IT professional Support

    • Tata Consultancy Services

      Nov 2014 - Jul 2015

      • French – English 2nd Level IT Technical supprt

        Apr 2015 - Jul 2015

      • French speaker service desk IT Analyst

        Nov 2014 - Jul 2015

    • IGATE Computer Systems

      Aug 2015 - Jan 2016
      L3 POS Support Systems Associate IMS

    • Tata Consultancy Services

      Sept 2017 - now

      Incident Management - Troubleshooting of advanced IT problems which cannot be resolved by Service Desk based on the established agreements - Troubleshooting performance issues & various client applications -OKTA and My apps Admin -Windows profiling -Image and reimage Pc;s (internal)• Service Request Management - account setup and product licensing of 3rd party applications - machine setup remotely ( applications installation, network drive configuration, certificates installations, VPN, Software center, Ms office app & adobe )-UPN and SMTP sync or swap accounts -Sec groups , DL's enabling -SIP LYNC skype business -Adobe license admin-SCCM deployment -software center issues Show less

      • SME /LEAD (Senior End User Computing ) 2nd Level Desktop Support

        Jun 2020 - now

      • Senior EUC 2nd Level Desktop Support

        Feb 2016 - now

      • Service Desk Team Lead

        Sept 2017 - Jan 2018

  • Licenses & Certifications

    • Amadeus Ticketing System

      Nov 2011

    • Building the Reputation and Skills to Become a First-Time Manager

      LinkedIn Learning
      Feb 2025

    • Building Your Innovation Skills

      LinkedIn Learning
      Feb 2025

    • Apple Certified support professionel training 2025

      Udemy
      Feb 2025

    • Cert Prep: Scrum Master

      LinkedIn Learning
      Feb 2025

    • Agile For Beginners

      Tata Consultancy Services
      Sept 2018

    • Apple Mac Basics - The Complete Course for beginners

      Udemy
      Feb 2025

    • Communication Foundations

      LinkedIn Learning
      Feb 2025

    • ITIL 2011 Foundation Certification

      Tata Consultancy Services
      Jun 2016

    • Microsoft Certified Technology Specialist (Windows 7, Configuration)

      Microsoft
      Nov 2013