Kimberly Fermanich

Experience

• 

  Huntington Learning Center

  Jan 2008 - Jan 2011

  Teacher
• 

  Wells Fargo

  May 2008 - Feb 2010

  Senior Teller
• 

  Associated Bank

  Feb 2010 - Sept 2013

  I am responsible for selling Associated Bank products to existing customers and prospects and promoting the Associated Bank brand. I expand and deepen customer relationships by identifying and matching customer needs throughout various business lines. I was responsible for ensuring that customers received fast, friendly service. I also directed the day to day operational activities of the teller area, and directly supervised tellers. I hired and trained staff on operational issues and am knowledgeable of policies and procedures, made judgment decisions and coached for referrals.

  • Teller Supervisor

    Jan 2013 - Sept 2013

  • Personal Banker

    Nov 2011 - Jan 2013

  • Teller Supervisor

    Feb 2010 - Nov 2011
• 

  BMO Harris Bank

  Sept 2013 - Sept 2014

  • Universal Banker

    Apr 2014 - Sept 2014

  • Service Manager

    Sept 2013 - Apr 2014
• 

  Community First Credit Union - Appleton Wisconsin

  Sept 2014 - Oct 2023

  Effectively demonstrate and lead a team to provide outstanding member service to every member and resolve issues with members as they arise.Contribute to and monitor performance to branch goals to support credit union growth, providing coaching and feedback as necessary to achieve these goals.Hire, train and support branch staff within their roles including regular check-ins and annual performance reviewsAssess branch performance to key metrics and implement strategies to increase production and satisfaction for both members and employees at the branch level. Show less

  • Regional AVP- Branch Operations

    Jan 2022 - Oct 2023

  • Branch Manager

    Aug 2017 - Jan 2022

  • Assistant Branch Manager

    Jun 2016 - Aug 2017

  • Member Service Representative

    Sept 2014 - Jun 2016
• 

  Capital Credit Union

  Oct 2023 - now

  Regional Director of Branch Operations