Kimberly Fermanich

Kimberly Fermanich

Teacher

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location of Kimberly FermanichAppleton-Oshkosh-Neenah Area

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  • Timeline

  • About me

    Regional Director of Branch Operations- Capital Credit Union, CCUFC, CWCUL

  • Education

    • University of Wisconsin-Eau Claire

      2003 - 2007
      Bachelor of Science (BS) Elementary Education and Teaching
  • Experience

    • Huntington Learning Center

      Jan 2008 - Jan 2011
      Teacher
    • Wells Fargo

      May 2008 - Feb 2010
      Senior Teller
    • Associated Bank

      Feb 2010 - Sept 2013

      I am responsible for selling Associated Bank products to existing customers and prospects and promoting the Associated Bank brand. I expand and deepen customer relationships by identifying and matching customer needs throughout various business lines. I was responsible for ensuring that customers received fast, friendly service. I also directed the day to day operational activities of the teller area, and directly supervised tellers. I hired and trained staff on operational issues and am knowledgeable of policies and procedures, made judgment decisions and coached for referrals.

      • Teller Supervisor

        Jan 2013 - Sept 2013
      • Personal Banker

        Nov 2011 - Jan 2013
      • Teller Supervisor

        Feb 2010 - Nov 2011
    • BMO Harris Bank

      Sept 2013 - Sept 2014
      • Universal Banker

        Apr 2014 - Sept 2014
      • Service Manager

        Sept 2013 - Apr 2014
    • Community First Credit Union - Appleton Wisconsin

      Sept 2014 - Oct 2023

      Effectively demonstrate and lead a team to provide outstanding member service to every member and resolve issues with members as they arise.Contribute to and monitor performance to branch goals to support credit union growth, providing coaching and feedback as necessary to achieve these goals.Hire, train and support branch staff within their roles including regular check-ins and annual performance reviewsAssess branch performance to key metrics and implement strategies to increase production and satisfaction for both members and employees at the branch level. Show less

      • Regional AVP- Branch Operations

        Jan 2022 - Oct 2023
      • Branch Manager

        Aug 2017 - Jan 2022
      • Assistant Branch Manager

        Jun 2016 - Aug 2017
      • Member Service Representative

        Sept 2014 - Jun 2016
    • Capital Credit Union

      Oct 2023 - now
      Regional Director of Branch Operations
  • Licenses & Certifications

    • Kim Fermanich

      Chapman Foundation for Caring Communities
      May 2014
      View certificate certificate
    • Certified Wisconsin Credit Union Leader

      The Wisconsin Credit Union League
    • Certified Credit Union Financial Counselor (CCUFC)

      Credit Union National Association
      Oct 2019