Joshua Edsall

Experience

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  Marsh Supermarkets

  May 2001 - Mar 2006

  Customer Service Representative

  Customer Service, Stock, Cashier, Produce, Meat, Dairy, Deli

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  Walmart

  Mar 2006 - Nov 2008

  Sales Associate

  Connection Center and Electronics

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  IBM

  Nov 2008 - Nov 2012

  Helpdesk Support

  Technical support for Philips Consumer Lifestyle products.

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  Sallie Mae

  Nov 2012 - Apr 2013

  Collector
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  IU Health Ball Memorial Hospital

  Apr 2013 - Nov 2015

  Clinical Secretary
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  Five Star

  Nov 2015 - Feb 2019

  System Administrator

  • Provide technical support to a network of 75-100 PCs both on and off-site.• On-site administration of NEC and Vertical digital phone systems.◦ Utilizing additional assistance from vendors when needed to resolve an issue.• Administrator of the Spitfire Predictive Dialer server system.◦ Maintain current calling databases and resolve any server issues.• Experience configuring, monitoring, upgrading and maintaining multiple systems hardware, software and related infrastructure both on and off-site.◦ Includes, but not limited to, designing and building multiple independently-functioning off-site call centers.• Ensuring network security by maintaining a backup of all essential systems and running weekly security scans.• Data entry of sales information and creation of on-the-spot proposals for salesmen.• Update and maintain the main company lead database and ensuring all information is current and accurate. Show less

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  Sue Errington Campaign

  Mar 2016 - Nov 2016

  IT Support Consultant

  Provided support in setting up and maintaining equipment at the campaign office.Working within the Vote Builder database to create usable lists for voter outreach and basic data entry.

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  Muncie Community Schools

  Feb 2019 - Sept 2020

  Applications and Data Administrator

  District Administrator of the PowerSchool Student Information System database for the Muncie Community School District.Provide training to various levels of building staff on how to properly access and maintain the data within PowerSchool database.Working with the Indiana Department of Education to provide them with very specific data requests and to ensure that all data provided is as accurate as possible.Collecting and analyzing qualitative data from various sources to help provide information and insight into the students' progress and to determine where the District lies within the state provided guidelines.Diagnose, repair, and return any student and staff Chromebook devices (Asus, HP, & Dell) that are sent to the District IT Office for troubleshooting assistance.Assist the assigned school techs with the cleaning, inventory, and distribution of student and staff devices.Assist with the Incident IQ helpdesk ticketing system by.Routine IT troubleshooting tasks such as assisting with the resetting of passwords for PowerSchool, Google, and Microsoft Windows 10. Show less

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  Indiana University Health

  Sept 2020 - now

  Specialist - Information Services Senior

  Performs analytical, technical and administrative work in the planning, designing and installation of new and existing IU Health approved end user devices. Works on complex hardware and software problems. Interacts with other Information Services teams such as Networking, Servers, Database, Applications, Web, Vendors, etc. to restore service and/or identify and correct the core problem. Understands networking and communication protocols. Installs new equipment and maintains existing equipment including the ability to perform warranty work. Participates in small and large end user device projects and moves, adds, changes of equipment hardware, software and peripherals including on-site trouble shooting of existing equipment. Reports problems via established policies, procedures and rounding logs. Show less