Johnathan Fernandes

Experience

• 

  Ezeebrands.com

  Apr 2011 - Jun 2011

  Business Development Officer

  • Planning and implementing marketing strategies to attract brand subscriptions.• Planning client report and follow reports.

• 

  Dimension Engineering

  Jun 2011 - Sept 2011

  Assistant Accountant

  • Prepared bank reconciliation report.• Prepared bills receivables and bills payable report.• Prepared purchase orders.

• 

  Fantasy World Toys

  Oct 2011 - now

  • Develop, write, and manage policies and procedures under the direction of the Retail Director.• Collaborate closely with cross functional team members in the organization to implement new processes, procedures, and controls for management efficiency and to minimize supervision.• Prepare, analyse and process incentives for stores, warehouse and ecommerce department.• Monitor and analyze sales and transfer orders to ensure timely delivery of orders to stores and warehouses, while tracking and reporting any discrepancies to department managers and supervisors.• Actively identify, report and follow up issues related to Dynamics AX to IT department and departments related to the issues.• Assisted in the development of systems and procedures for improving processes across stores and warehouse.• Conduct trainings for sales associates, senior sales associates and supervisors on POS functions, backoffice operations, surveys and processes.• Design and prepare reports from large datasets to provide insights for smoother operations.• Prepared IT requirements in collaboration with Stores, Warehouse, Marketing and Ecommerce depts.• Assisting in the ongoing implementation, scope, testing and process improvement with regard to providing Omni-Channel experience to customers• Manage surveys and ad-hoc research using Survey Monkey to analyze customer satisfaction and employee engagement, conduct product knowledge quizzes, and gather insights. • Monitor customer complaints and analyze the data to spot gaps and suggest improvements.• Assisted the HR Manager in designing and conducting employee engagement surveys to understand and improve employee satisfaction.• Review, update and manage the Operations Manual for the stores.• Conducted audits to ensure compliance with company policies and procedures related to sales and transfer orders, resulting in a reduction of errors and delays. Show less • Provided exceptional customer service to increase sales and earn customer loyalty.• Maintained high standard of visual merchandising in accordance with the plan established by the merchandising dept.• Carried out all cashier responsibilities, ensuring accurate and efficient transactions.• Assisted in both annual and perpetual inventory counts to ensure accurate stock levels.• Monitored inventory levels and restocked shelves to ensure products were readily available to customers.• Conducted comprehensive training sessions for new employees and colleagues on cashiering, sales, product knowledge, visual merchandising, ERP, and company policies.• Conducted staff meetings to communicate sales performance, new policies, and product updates.• Processed sales orders using Dynamics AX to facilitate timely and accurate deliveries.• Coordinated and managed stock transfers to and from store to store and store to warehouse.• Managed the handling and testing of damaged products to minimize loss.• Facilitated communication and coordination between the store, warehouse, merchandising, buying, and operations departments to ensure smooth operations.• Proactively identified and reported any issues related to ERP and POS systems to the IT department for resolution. Show less

  • Operations Administrator

    Oct 2015 - now

  • Sales Associate

    Oct 2011 - Oct 2015