Marc Stevens

Experience

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  Sportball

  Jun 2010 - Aug 2011

  Coach

  I coached in a high energy, stimulating and positive environment that provided early adoption of sport and fitness principles to younger children in a highly successful and non-traditional method.

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  Apple

  Jan 2011 - Mar 2016

  Hosting and Facilitating Specialized Employee Training.Building from my experience and success in previous facilitation and training roles, I joined the International Training Team team, part of Global Retail Training division, a skilled collection of individuals worldwide. Specializing in the delivery and facilitation of employee training, I host and present course content for groups of career role positions within Apple throughout North America, with stints in Europe and Australia as well. I deliver Customer Experience Skills, Specialized Role Functions, as well as supplying and building the knowledge and resource base for their ongoing training in a specialized and professional environment. Show less Responsible for the training and equipping of clientele with a working knowledge of Apple products in a warm, inviting, comfortable environment. Be it a new user being introduced to the world of possibilities ahead of them, or a well established professional seeking credible consulting in their work, I guide them to answers while having a little fun along the way too. I've demonstrated a passion for education and ability to instruct in a “hands-off” manner, empowering customers and letting them learn by doing.Across all client interactions spanning 2013-prsent I have a 95% approval rating. Show less

  • Global Trainer

    Mar 2014 - Mar 2016

  • Trainer

    Jan 2012 - Jan 2016

  • Sales Specialist, Support Specialist

    Jan 2011 - Jan 2012
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  Apple

  Jan 2017 - Aug 2018

  Business Account Manager

  - B2B sales with a focus on SMB, helping them grow through the use of Apple products- Account and Relationship management across many verticals.- Connect businesses and entrepreneurs with the tools they need in order to put Apple solutions to work in their businesses.- Experience in coordinating large scale rollout and multiple stakeholders in business decisions- Offer personalized, tailored solutions to business partners with an eye to the future.

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  Mosaic North America

  Aug 2018 - Sept 2022

  Master Trainer

  Lead Training & Development of Google's Canadian Retail Field Team. From localizing resources to the Canadian market, developing content for Field Reps and Retail Sales Associates, and curating training packages for launches and events, I oversee the Canadian team and all training assets delivered.

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  Google

  Sept 2022 - now

  Channel Sales and Activations Manager, Canada (TVC)