Jasminder Singh Hira

Jasminder Singh Hira

Back Office Executive

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location of Jasminder Singh HiraChandigarh, India

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  • Timeline

  • About me

    Delivery Account Operations Associate

  • Education

    • Punjabi University

      2010 - 2013
      Bachelor of Fine Arts Fine/Studio Arts, General
    • Punjabi University

      2014 - 2016
      Master's degree Industrial and Organizational Psychology
  • Experience

    • Competent Synergies

      Jun 2016 - May 2017
      Back Office Executive
    • OCrex Enterprises Private Limited

      May 2017 - Sept 2019
      Process Associate
    • Xerox

      Oct 2019 - now

      •Handling B2B scan & capture queries and analyze the feedbacks provided by end customer. • Propose change requests (Unit & Project level) to customers based on the analyzed feedbacks. • Raising OCR improvements/Fixes to IT department. • Assisting IT team in new Project implementations & internal service requests. • Preparing & sharing reconciliation reports with external stakeholder's or end customer. • Proactive document flow monitoring, document rejection handling, production batch creation & extract issues. • Monitoring testing of Change requests, UAT's & UT's. • Acting as communication channel between Xerox and Basware or Xerox and end customer.• Handling end to end premium customers. Show less

      • Delivery Account Operations Associate IV

        Jan 2024 - now
      • Technical Help Desk & Digital Remote Support Agent

        May 2023 - Jan 2024
      • Validation Analyst II

        Apr 2022 - May 2023
      • Production Associate II

        Oct 2019 - Mar 2022
  • Licenses & Certifications