Jasminder Singh Hira

Experience

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  Competent Synergies

  Jun 2016 - May 2017

  Back Office Executive
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  OCrex Enterprises Private Limited

  May 2017 - Sept 2019

  Process Associate
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  Xerox

  Oct 2019 - now

  •Handling B2B scan & capture queries and analyze the feedbacks provided by end customer. • Propose change requests (Unit & Project level) to customers based on the analyzed feedbacks. • Raising OCR improvements/Fixes to IT department. • Assisting IT team in new Project implementations & internal service requests. • Preparing & sharing reconciliation reports with external stakeholder's or end customer. • Proactive document flow monitoring, document rejection handling, production batch creation & extract issues. • Monitoring testing of Change requests, UAT's & UT's. • Acting as communication channel between Xerox and Basware or Xerox and end customer.• Handling end to end premium customers. Show less

  • Delivery Account Operations Associate IV

    Jan 2024 - now

  • Technical Help Desk & Digital Remote Support Agent

    May 2023 - Jan 2024

  • Validation Analyst II

    Apr 2022 - May 2023

  • Production Associate II

    Oct 2019 - Mar 2022