Jason Cook

Experience

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  ARS Rescue Rooter Plumbing

  Apr 2005 - Oct 2006

  Installer Helper

  Assisted with installation of residential HVAC products like condensing units, evaporator coils, gas furnaces, chimney liners and ductwork. Maintain stock for truck of installers.

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  Climatemp Service Group

  Jan 2006 - Jan 2008

  Service Technician

  Maintenance and service of through the wall air conditioning units like Marv-air & Bard.Install retrofit mechanical controls by removing PCB and adding timers and relays. Diagnose and repair economizers, refrigeration section and electric heat. Diagnose and repair lead lag controls for through the wall units installed on the modular buildings that housed temperature sensitive servers for Nextel IDEC Sites.

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  PHC Biomed

  Feb 2008 - Jan 2017

  Manage day to day operations of: Technical support Field service, locally and nationallyDepot repair servicesAccessory installation, up to modifying current designs to meet customer unique needs Training of independent service providers Training of in-house /facilities teams on repair of PHCNA lab equipment (training is conducted at our HQ in Wood Dale IL or at customer site)QA feedback and trend analysis of service issues, Root cause analysisRefurbishment processSupport sales in various forms by providing technical details for proper application of PHCNA equipment and solutions to unique customer needs.Expertise: Panasonic Cascade Ultra Low Freezers Panasonic Auto Cascade Ultra Low FreezersPanasonic Gas Controlled incubators(Co2 and Multi gas )Data Logging for Drug/ Vaccine storage CalibrationBasic Requirements for ValidationSome working knowledge of GxP environment Show less

  • National Service Manager

    Apr 2011 - Jan 2017

  • Service Technician

    Feb 2008 - Apr 2011
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  Howe Corporation

  Jan 2017 - Aug 2018

  Refrigeration Service Manager

  Develop processes for service department. This includes collaboration on building a technical support call log. The call log started as an excel based log which gathered metrics for reporting, it now has been built into our ERP System. Collaboration on RMA process, warranty claim process, and parts sales process. Developed revenue generating services that are of value to our industrial customer base which includes industrial bakeries, dough facilities, meat processors, seafood processors and processors of other perishable goods. Collaborated on development of processes for customer feedback to ensure our equipment at their site is operating properly after installation. Complete start-up of Howe Ice Flakers at customer sites, train customer's staff on maintenance and care or the customer's contractor on maintenance and care and go to customer's site to assist in trouble shooting of our Ice Flakers.Provide technical support for field service technicians and end users of the Howe Rapid Freeze Ice Machine. Create Documents to support field service technicians in the field. Provide input of quality issues to Engineering and Sales Staff. Quote and Sell Howe Start Right Solutions. Develop very low level marketing material for Start Right Solutions. Show less

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  PHC Biomed

  Sept 2018 - now

  Manage the life cycle of cold chain equipment. This includes gathering market feedback (VOC-VOM), analysis of feedback for implementation into existing and new products,analysis of the market for changes in regulations to iterate products to comply, train technical staff on new equipment, train sales staff on new equipment, manage risks and quality processes surrounding the onboarding of new equipment and vendors. Attend trade shows and sales calls as an SME for cold chain products and other lab equipment manufactured by PHC Corporation. Show less

  • Product Manager Cold Chain

    Feb 2024 - now

  • Product Manager Cold Chain

    Oct 2021 - now

  • Assistant Product Manager

    Nov 2021 - Feb 2024

  • Manager of Service & Engineering

    Sept 2018 - Nov 2021