Trina Breedon

Experience

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  Various Customer Service

  Dec 1990 - Jan 1997

  Nationwide Building Society

  Providing support for customer on mortgage and insurance enquires

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  Nationwide Building Society

  Feb 1997 - Aug 2000

  Lead, develop, manage and coach a team of Household Claims staffEnsure the existence of a robust, cost efficient claims handling procedures Build and maintain working relationships with internal and external customersResponsible for the daily workload and in-coming telephone calls from our members to the departmentAchievements:Introduction of development framework for Household Claims staffInvolvement in change of Insurer To plan, prioritise, organise and distribute the incoming daily workload.Produce and distribute daily/weekly statistics To deputise for the Team Manager in their absenceTo coach team on complex issues

  • Claims Manager

    Oct 1997 - Aug 2000

  • Team Leader MPPI Claims

    Feb 1997 - Sept 1997
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  Nationwide

  Sept 2000 - Sept 2012

  Claims Supplier Relationship Manager

  Responsibilities:•Accountable for the performance of over 30 third parties service (including loss adjusters and suppliers) •Maintain and develop relationships with Insurance Partners and third parties•Monitor the performance of third parties including audits•Surge management of third parties•Line Management for 14 staff at senior level in technical and relationship management•Deputise for Senior Executive in relation to Property Claims (c.100 staff)•Delivery of training for Nationwide Household Claims •Control of complaints co-ordination and handling for Nationwide Household Claims •Management of all project management of technical and operational changes in Nationwide Household ClaimsAchievements:•Successful implementation of third party performance management and strategy •Continued positive relationship management of third parties and Insurance Partners•Implementation of positive change management of third party processes to improve customer journey•Maintained a highly productive team with minimal turnover•Introduction of mentoring scheme within Nationwide Household Claims•Project leader for implementation of Insurers new claims system •Development of surge test for third parties •Effective project management for introduction of electronic filing system from paper files•Successful management of ROK and Homeserve administrations and negotiation of settlement with Administrator•Identified and implemented new suppliers for seasonal needs •Assumed responsibility of Senior Manager of Household Claims for 2 years Show less

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  Yorkshire Building Society Group

  Mar 2014 - May 2016

  Oversight of third party relationships and provide support to Risk Support Team. Responsible for managing relationships with approx 300 suppliers in Finance, Legal and Customer Experience business areas. Ensure compliance to corporate governance and SRM policy. To engage with key stakeholders to ensure best practice from utilised suppliers.

  • Risk and Quality Manager

    Jun 2015 - May 2016

  • Supplier Relationship Manager

    Mar 2014 - Jun 2015
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  MAPLYN CARE SERVICES LTD

  Jul 2016 - Oct 2018

  Mental Health Support Worker

  Positive risk management to empower service users to make the transition to independent living.

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  Family Support Link

  Nov 2018 - now

  Responsibilities for oversight, operations and partnership relationships Offering support and guidance to families who have been affected by another person`s substance misuse

  • Operational Manager

    Jan 2022 - now

  • Family Support Worker

    Nov 2018 - Dec 2021