Mae Oberg

Experience

• 

  EY

  Jun 2010 - Jun 2011

  Personal Assistant

  PA for the VAT department Director and the department in general Diary ManagementSetting up meetings with clients and personnelBooking and reservation of travel both locally and internationally for Director of Department and her staffMaintaining contacts and networkingGeneral SupportMinute taking and reportingPreparation of background reports and documentation.Translations English – Spanish – EnglishClient EmailContractsResearch and DocumentationEmail and Telephone communications Show less

• 

  Computacenter

  Jan 2012 - Oct 2022

  -General L1 activities – phone, email, ticket management etc (backlog – submitted by me)-Managing and updating self-service tickets and queries raised via chat-Pro-active in researching and suggesting new ways to improve communications and ticket handling within the team. -Multitasking experience-Ability to work well individually and in a team environment-Accustomed to working under pressure and with tight schedules.-Training and mentoring new starters that join the account-Shadowing and reverse shadowing sessions with mentorees in order to assist them in improving their skills Show less -Created documentation prior Go-Live on AZ account (VPN and token) relaying on research from the internet and documentation previously acquired from out-going service provider.-Delivered training on Business Applications related to the account to new startersSupport on E2E management on tickets, working in the 24/7 team , I have the opportunity to review E2E tickets, these are tickets that are left in the limb and I review them and try to find the reason why they are left on standby or ignored by the resolver teamsD2D and general queue management.- Handling tickets created by all service desks and assigning it to the correct resolver team and working together with them to assist users APAC incident OOH.-Provide assistance to our colleagues in APAC when they are not in office because of my 24/7 position- Peer to peer training core agents on D2D responsibilities and processes, as the process for D2D is different than core hour. They are 25 different countries, we provide support to the local SD regarding issues they cannot deal with locally-All of the training delivered is confirmed and approved by the training coordinator and the floor manager so that it doesn't interfere with the running of the floor activities, and to ensure that not to many agents are off the phone at the same time.-General L1 activities – phone, email, ticket management etc (E2E – D2D – submitted by me)-Pro-active in researching and suggesting new ways to improve communications and ticket handling within the team. -Multitasking experience-Ability to work well individually and in a team environment-Accustomed to working under pressure and with tight schedules. Show less

  • IT Analyst for Airbus

    May 2018 - Oct 2022

  • Admin Analyst for GE International

    Jul 2016 - May 2018

  • IT Analist

    Jan 2012 - Jul 2016
• 

  ADP

  Oct 2022 - now

  Senior Client Account Manager