Michelle Dea

Experience

• 

  Epic

  Feb 2015 - Oct 2017

  • Led cross-application strategic planning meetings to determine enterprise install impact, project deadlines, and requirements at Cedars-Sinai• Supervised software configuration projects to keep system up to date with the latest enhancements• Translated business requirements into potential solutions via Epic’s platform• Monitored build completion and implementation rates to meet project deadlines• Helped troubleshoot issues with customer system, communicated best practice solutions, and supported analysts on solution execution• Advised recommendations for upgrade required implementation tasks to minimize cross-team system inconsistencies and to increase productivity Show less • Collaborated with analysts on implementation of documentation tools to increase physician and provider efficiency• Created project plan to identify scope, set expectations, and establish priorities for project team• Managed and monitored software build completion across 40+ specialty clinics to meet strict deadlines • Oversaw client solution designs and development to ensure customer success and satisfaction with product• Optimized patient rooming workflow to improve physician productivity while maintaining optimal health care quality• Facilitated discussions with legal team to identify scales and assessments requiring licensing or contracting information and to display necessary permissions to avoid compliance issues• Organized and conducted audit plan to identify and resolve areas requiring additional build resources• Assisted end users after successful installation of software and provided additional support and insight on best practice efficiency tools• Customers included Mayo Clinic and Vidant Health Show less • Managed several projects to gauge current user experience and to determine areas of improvement• Tested software for functional issues and identify potential customer impact upon installing product • Applied heuristics evaluation during software design meetings to pinpoint intuitive development paths from an end user perspective• Performed root cause analysis for reportable and patient safety concerns for one of the largest integrated applications within the company• Mentored new software tester during initial probationary period at Epic• Utilized industry standards to remain up to date on testing techniques and end-user expectations• Triaged new development for testing among the Ambulatory Letters and Transcriptions Quality Assurance team Show less

  • Consultant

    Apr 2017 - Oct 2017

  • Project Manager/Consultant

    Dec 2015 - Mar 2017

  • Quality Assurance Specialist

    Feb 2015 - Mar 2017
• 

  Tableau Software

  Nov 2017 - Nov 2018

  Product Consultant
• 

  Swisslog Healthcare

  Nov 2018 - Jun 2019

  Business Intelligence Developer
• 

  The Polyclinic

  Jun 2019 - Aug 2021

  Application Analyst II
• 

  MultiCare Health System

  Aug 2021 - May 2022

  Senior Analyst
• 

  98point6 Inc.

  May 2022 - Aug 2022

  Software Engineer Intern
• 

  98point6 Technologies Inc.

  Jan 2023 - Apr 2024

  Data Engineer II