Julia Taylor, DTR

Experience

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  Gateaux, Inc.

  Jul 2010 - Sept 2015

  Cake Decorator

  -Demonstrated incredible attention to detail when working on large projects-Learned new skills quickly in a constantly-changing environment-Strictly followed food safety regulations and procedures as described by Minnesota, Hennepin County, and the company itself.

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  Caribou Coffee

  Sept 2010 - Aug 2015

  Shift Supervisor

  -Worked passionately in customer service in a high-volume store-Reliably handled large amounts of cash and made bank deposits -Effectively led a team of up to 10 people, deploying team members in a way that maximized their potential-Maintained an exceptionally clean workspace, adhering to and exceeding state and company regulations-Trained new team members in all aspects of the job, including cash handling, cleanliness when working, customer service, etc.

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  Gateaux, Inc. DBA Evil Cake Genius

  Sept 2015 - May 2018

  Production/Customer Service

  -Produced high-quality products according to management specifications-Efficiently and professionally helped resolve customer concerns and responded to customer feedback via email and phone-Worked with a team to build and grow relationships with customers-Trained new employees to become proficient in production

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  Presbyterian Homes & Services

  Sept 2018 - Jan 2021

  Dietary Aide

  -Encouraged residents to adhere to diet orders by providing education and appropriate alternatives-Accurately assembled resident meals according to preferences and management specifications-Maintained resident security and privacy as outlined by HIPAA-Strictly follow food safety regulations and procedures as described by Minnesota, Hennepin County, and the company itself

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  Minnesota Masonic Home

  Sept 2019 - May 2020

  Dietetic Intern

  -Worked directly with patients through admission and follow-up assessment meetings and Care Conferences-Learned to use PointClickCare and code in RAI/MDS-Gained experience assigning and monitoring various therapeutic diets-Developed and delivered an effective in-service presentation-Observed and experienced standard duties of a Food Service Director

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  Second Harvest Heartland

  Nov 2020 - Dec 2023

  FOODRx Patient Engagement Representative

  Program administration duties:• Recruited, onboarded, and supported over 1,000 individuals of diverse backgrounds in FOODRx, a medically-tailored nutrition box program• Improved retention for our 6-month educational program by over 10% through the analysis of survey results and integration of feedback• Connected patients to relevant community resources, e.g., SNAP, CSFP, and other public assistance programs• Preserved patients’ privacy and confidentiality by adhering to HIPAA guidelines• Accurately followed call scripts during inbound and outbound calls, always ensuring patient understanding• Meticulously recorded and analyzed patient interactions and data in our CRM system• Actively led and managed community partnerships, providing comprehensive CRM training and support to ensure successful collaboration and program delivery• Successfully supervised and mentored over 20 volunteers, dietetic interns, and clinical care coordinatorsNutrition-focused duties:• Empowered patients to take control of their health by providing custom, disease-specific nutrition coaching to lose excess weight, reduce A1C values, improve blood pressure, etc.• Reduced company cost and increased impact of the program by redesigning nutrition boxes to align with the 2020-2025 Dietary Guidelines for Americans• Effectively kept patients engaged and educated by developing and maintaining a comprehensive collection of outreach and educational materials• Developed educational nutrition materials using Microsoft Word, ensuring accessibility for people with limited English proficiency and/or low reading comprehension Show less