Tasha Bigelow

Experience

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  Klaus & Associates

  Sept 2001 - Sept 2002

  Executive Assistant

  - Assistant for the CEO of a boutique consulting firm- Conducted research and data gathering to support key client presentations- Administrative support such as reception, email management, document production, booking travel, personal errands

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  Wine.com

  Sept 2002 - Jul 2005

  Head of Customer Service

  Managed in-house and outsourced partner call center operations. Developed training materials and operating procedures. Recruited, hired, and trained customer service staff. Clear and efficient communication across departments to ensure program and product knowledge. Maintained relationships with nationwide warehouse distribution centers to ensure stock and shipping efficiency. Managed customer escalations.

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  Ridgerock Realty

  Jul 2005 - Jul 2009

  Licensed Real Estate Broker & Owner

  Founded and managed independent real estate business. Responsibilities included market research, client presentations, marketing and sales, client support and customer service.

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  CordeValle Resort & Spa

  Oct 2009 - Jun 2010

  Spa Specialist

  Managed front desk operations including scheduling to optimize available staff, and inventory control of retail products. Upsold and cross-sold to guests.

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  Positively Tasha

  Jan 2010 - now

  Blogger

  Maintain a personal blog of instrospective life observations through insightful storytelling, creating meaningful connections through written and experiential narratives.

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  Pure Massage Therapy

  May 2011 - Apr 2015

  Certified Massage Therapist

  Build and maintain excellent client relationships. Scheduling, billing, reception, and general office management. Assist in hiring new staff. Train new staff on procedure and protocol. Work as a team to implement new services and programs to grow client base.

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  Tasha Bigelow, CMT

  Jul 2015 - Dec 2024

  Owner/Certified Massage Therapist

  Successfully growing an independent massage therapy business from the ground up using an innovative membership program and trademarked therapy method. Build and maintain client trust and brand loyalty. Recruit, hire and train staff. Manage all office operations: scheduling, billing, marketing, and customer service.

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  Plum Deluxe

  Apr 2016 - now

  Freelance Writer

  Create content for Plum Deluxe, an online tea and gifting company. Complete assignments accurately and on deadline. Produce relatable and engaging content as assigned through writing and photography. Clear and efficient communication. Proofreading and editing.

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  WISE VILLA WINERY

  May 2020 - Dec 2020

  Winemaking Associate

  Vineyard maintenance such as pruning, tying, netting, and weeding. Sampling fruit as it ripened. Harvesting. Bringing in grapes for processing. Lab testing fruit. Barrel sampling and testing. Bottling, boxing, and maintaining inventory. Maintaining cellar equipment, such as washing and sanitizing tanks, bins, and other equipment. Fork lift certified.

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  National Auto Sport Association

  Dec 2020 - now

  NASA NorCal Business Manager

  Schedule and plan monthly auto racing events at local race tracks. Manage customer inquiries, membership development, volunteer staff, and guest groups. Liason with race track management for event details.

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  Chandra Yoga

  Aug 2022 - Jan 2024

  Yoga Instructor

  200-Hour Yoga Alliance certified yoga teacher (RYT). Deeply enthusiastic for practices that promote stillness, inward introspection, and restoration of the mind and body, such as Yin Yoga, Yoga Nidra, and meditation, and continues to study and practice on a daily basis.